We've got a HP Envy 12th gen that has been dropped and the LCD panel itself has cracked. The glass is fine just the panel itself is cracked. We ordered a replacement screen assembly using the part number off the HP part surfer website.
Upon installation the touch screen now does not work either in UEFI or win 11. Device manager under the "intel Precise touch and Stylus) menu notes "This device cannot start (code 10) Status_Device_Power_Failure".
I've tried all the usual troubleshooting steps like reinstalling the driver, uninstalling...
Hello everyone, I bought a Microsoft Surface Pro 5 and the touch doesn't work. According to what the previous owner said, the screen stopped working after an update. The screen has no physical damage, and the touch works for 1 second when it turns on and then stops working. I've tried updating the drivers, formatting, and returning to factory defaults, but nothing worked. Can you help me?
Just had a customer bring in a M2 MBA A2681 that had had a screen replacement in April at another repairer. Since then, she has been getting intermittent kernel panics. It's an aftermarket screen, and of course it fails in diagnostics as the calibration hasn't been done. The error in the panic log is "No device added after powering on the rails".
It seems the original repairer has swapped the board and the screen to other MAC's, and said that it isn't a screen issue. From what I understand, by doing a quick search on Google, this is in fact a screen issue. The panic relates...
After upgrading the factory 128Gb SSD to a 512Gb WD_Black SN770M, this surface pro lost touch on screen, no touch in windows or in UEFI.
The Human Interface Devices did find touch and stylus but it shows Disabled in windows device manager.
I am not sure if this is a bios problem or hardware problem, already tried reinstall and reset from windows, not working. And now trying to clean/reset the bios.
Computer model is: Surface Pro 9, i5, 8GB memory, 128GB
Serial number: 0F00S2Y22353BF
Intel(R) ME Code Versions:
BIOS Version 12.200.143
MEI Driver...
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