Macbook Air A1466 log-in password

[Mazorca]

I have a mac A1466 with a log-in password, the password used according to owner and given to me no longer works. A bit of googling on youtube gives a solution where going into recovery (command +R) turns up the utilities and from there go into the terminal. My problem is that this mac will not go into the utilities, says that the hard drive is encrypted and asks for AppleID, which the owner supposedly doesn't know. What are my choices, do I have to erase hard drive and re-install? I know very little about Apples, mostly work on Windows. Can I get this AppleID from another device, hopefully owner has Apple phone?

[reformatt]

Re: Macbook Air A1466 log-in password

I do get that a lot, people enable FileVault and zero understanding of what it is. Apple ask you during the setup process and people just click yes. As a result, you can't access anything on it till it's unlocked with the password. Apple allow you reset that via your Apple ID though.

So if the owner knows none of those, just wipe the drive in Disk Utilities and reinstall MAC OS. They lose their data but have a working Air again.

[Mazorca]

Re: Macbook Air A1466 log-in password

Owner agreed to wipe, plus I'm going to install windows on the side, thanks for your input, much appreciated.