Hi
Dell Precision 5510
Mobo code : LA-C361P
This one came in for battery replacement but without original battery, so original battery and charging history is unknown.
The customer said he bought the computer several years ago second-hand and was told that there was no battery inside but that he could purchase one if he wanted.
So we ordered a geniune battery for customer, plugged it in
RTC battery was also dead and it was also replaced. First boot up brought up warning message;

Funny thing is Service Tag is already set.
And in battery information tab ;

Thought it could be a faulty battery and ordered another, but no change.
Battery is not being charged even powered off
Note : There is a " This product contains used parts" sticker on bottom cover.
Any ideas to get it to charge battery please ?
Dell Precision 5510
Mobo code : LA-C361P
This one came in for battery replacement but without original battery, so original battery and charging history is unknown.
The customer said he bought the computer several years ago second-hand and was told that there was no battery inside but that he could purchase one if he wanted.
So we ordered a geniune battery for customer, plugged it in
RTC battery was also dead and it was also replaced. First boot up brought up warning message;
Funny thing is Service Tag is already set.
And in battery information tab ;
Thought it could be a faulty battery and ordered another, but no change.
Battery is not being charged even powered off
Note : There is a " This product contains used parts" sticker on bottom cover.
Any ideas to get it to charge battery please ?
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