Alienware x15 r2 black screen

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  • jagiro84
    Member
    • Jan 2020
    • 36
    • Netherlands

    #1

    Alienware x15 r2 black screen

    Hi there I hope someone can help me with fixing this issiue

    ​​​​​​Symptoms

    My Alienware x15 r2 stopped working, which is around 2years old.
    ​​​​​​ power light and keyboard turns on, power lights give 2red and 3 blue lights,
    screen stays black

    From dell error codes it says this is error
    2,3 No memory or Random-Access Memory (RAM) detected

    after disassembling and removing battery removing any electricity left with power button on without psu connected, the same symptoms.

    After removing the motherboard and disconnecting all cables , only psu kabel and display cable connected , it powered on and showed bios recovery screen

    But the thing is, since USB and keyboard wasn't connected I couldn't perform the reset. So after shutting down the system and reconnecting keyboard cable the system stay black screen again, then I removed all cables again and only display plus psu connected as before, the screen is still black and not comming into bios recovery no matter how many times I try.

    I Couldn't find any schematics for the board to try diagnose it any further,

    I was thinking of trying to do bios reprogram with my programming tool but I noticed there are around 3-4 winbound chips and I am not certain which one is actually the main bios one or if I could find a working dump for this system

    the motherboard is LA-L611

    Any help is truly appreciated



  • ResoluteHawk
    Senior Member
    • Nov 2021
    • 149
    • United States

    #2
    I don't think reprogramming the BIOS chips is going to do very much since it POSTed just fine. Your BIOS chip is the one in the 3rd image (the WinBond chip below the VENDOR: TRIPOD text).

    Proceed at your own risk however. Did you try reseating the memory at all? What about swapping the memory?

    Comment

    • jagiro84
      Member
      • Jan 2020
      • 36
      • Netherlands

      #3
      Originally posted by ResoluteHawk
      I don't think reprogramming the BIOS chips is going to do very much since it POSTed just fine. Your BIOS chip is the one in the 3rd image (the WinBond chip below the VENDOR: TRIPOD text).

      Proceed at your own risk however. Did you try reseating the memory at all? What about swapping the memory?
      Hey there, it is not possible to reseat the memory as it's soldered on the mainboard, it's gddram5 memory.

      And since it's only 2 yo laptop I am kinda doubting if it's truly the memory and suspecting or hoping it's actually just corrupt bios.

      Comment

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