Bad battery or bad motherboard? HP 14-dq1043cl

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  • shovenose
    Send Doge Memes
    • Aug 2010
    • 6575
    • USA
    #1

    Bad battery or bad motherboard? HP 14-dq1043cl

    Trying to determine if the motherboard is at fault or we can just replace the battery.

    Issue is it works fine when plugged in but as soon as it's unplugged it goes dead and will not power on unless plugged in. In Windows it says 0% not charging.

    Ran HP diagnostics and the result is in the attached picture but also here, perhaps so others with this error can find this thread.

    Battery Check: Primary - Replace (49),
    Primary: Logic State - Not Available (49), Charge State - Not Available.
    Attached Files
    Tags: None
    • petehall347
      Badcaps Legend
      • Jan 2015
      • 4424
      • United Kingdom
      #2
      Re: Bad battery or bad motherboard? HP 14-dq1043cl

      hard to say without you trying the battery in another unit or replacing with a new one

        Comment

        • shovenose
          Send Doge Memes
          • Aug 2010
          • 6575
          • USA
          #3
          Re: Bad battery or bad motherboard? HP 14-dq1043cl

          Originally posted by petehall347
          hard to say without you trying the battery in another unit or replacing with a new one
          Yeah, I guess so. Ordered one for $23, will update when it arrives.

            Comment

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