ACER AL1713m no power

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  • Welchs101
    Badcaps Veteran
    • Sep 2008
    • 979
    • USA

    #1

    ACER AL1713m no power

    Hi, I have an ACER AL1713m which does not turn on.

    What i have learned and what information I have gathered.

    1) When i plug in power to the monitor the LED does NOT come on.
    2) I opened the monitor and found the following capacitors which were "bulging". I replaced the "bulging" capacitors.
    C867:1000UF/16v => replaced with 1000uF/25V
    C862: 1000uf/25v => replaced with 1000uF/25V
    C865: 470Uf/25v => replaced with 470uF/25V
    C22 and C6: 220uF/25V => replaced with 220uF/35V

    3) I found resistor R1 was burned.
    From online literature I found that this resistor is supposed to be 10ohms,1/4watt. The resistor is visually burned up. I had trouble getting solder to “stick” to the holes which hold the resistor in place. I cleaned as best I could. Also, cleaned the leads of the resistor. I measured the resistance of R1 and it measured 13ohms. I re-soldered this resistor and put it back into the pcb. I would like a replacement but don't have one. With resistor R1 in place (although burned...see enclosed pics) the LED on light does NOT come on.

    4) I found an ACER troubleshooting document (also enclosed) online.
    If you look at page 26 it says that if no led lights comes on then check the "Q.P.I". I dont know what this is but if you jump to page 30 of the document it says to check device U850. I did not check this device as yet but I did look at some of the resistors R855, R857 and R852. According to the document i should check these resistors if there is a problem with U850.....i went ahead and assumed U850 would have a problem and looked at the resistors R855, R857 and R852. What i found was that resistor R852 measured only 0.5ohms. This seemed strange since the color band (i think....someone please confirm) says the resistance should be 938ohms. I dont have a replacement resistor for R852 but i think i should get one.

    Help:
    1) I know i should replace R1 but given that it still measures 13ohms.......i would think that with R1 in place as it is now i should at least get the LED to come on. Is this thinking flawed?

    2) R852: Did i read the resistor color band right? is the resistance 938ohms? I measure 0.5ohms. Could this 0.5ohms cause the LED not to come on or do you think there are other issues?

    Any help you can give or direction to trouble shooting would be helpful.
    Attached Files
  • PlainBill
    Badcaps Legend
    • Feb 2009
    • 7034
    • USA

    #2
    Re: ACER AL1713m no power

    Whoo, boy.

    Let's start with troubleshooting theory. If a car runs out of gas, the normal first step is to add gas to the tank. You have done the equivalent of that, well done. If the car does not start do you start taking apart the engine, or do you check to see if the gas is getting to the engine?

    Next point. The power LED is controlled by the processor on the logic card. Take a working monitor, turn if off by the power button, then unplug it. Plug it back in, and the power LED will still be off until you hit the power button. I assume you did try hitting the power button, if I'm wrong, let me know and I'll quit helping you.

    So there are three possible reasons for the 'no power light' symptom. No power, no processor, no brains. Note that I am assuming the third case does not apply to you. (Some others I'm not so sure about.)

    The next step ALWAYS is to check the connector between power supply and logic board for proper voltages. If the voltages are not present, you PROBABLY have a power supply issue. If the voltages are present, you have a logic card issue (unless you forgot to hook up the cable to the front panel).

    It helps to know the standard resistor values. 938 is not a standard value. I read the resistor as red, black, silver, gold. This looks like a fusible resistor.

    The service manual. Schematics aren't better than sex, but are almost as good as chocolate. R852 is shown on the last page of the service manual. .2 ohm, 1 watt, fusible. No chocolate for you.

    R1 is disturbing. It's on page 45 of the Service Manual. It provides power to the inverter controller. No, that won't cause the 'No power LED' problem.

    But the inverter controller seems to be an OZ99R. I haven't been able to find a datasheet for that one, but the schematic will help. You can have chocolate - two M&Ms.

    If there is no power, check the voltage on pin 3 of U850.

    PlainBill
    For a number of reasons, both health and personal, I will no longer be active on this board. Any PMs asking for assistance will be ignored.

    Never be afraid to try something new. Remember, amateurs built the ark. Professionals built the Titanic.

    Comment

    • Welchs101
      Badcaps Veteran
      • Sep 2008
      • 979
      • USA

      #3
      Re: ACER AL1713m no power

      Hi Bill,

      Yes, i did toggle the "on/off" button but the LED still did not light up. But please keep helping me.........

      I did check the connector between the power supply board and the logic board. I actually forgot to include this information in my original post. I am getting "0V" on all pins for connector CN852.

      Regarding Resistor R852.I see what your saying.........from the schematic it does appear to be 0.2ohm/1watt..........so this means the resistor is ok. RIght?

      For R1. I did find that i have two resistors in my "spare parts bin" that are 10ohm resistors. (both i bought from radio shack years ago). I have one that 10ohm and 1/2watt (5% tolerance) and another that is 10ohm Metal oxide resistor 1watt with 5% tolerance. I can give you the web site that i found the reference to 10ohm if you like....

      http://www.fixya.com/support/t2659080-acer_al_1713

      I will check the voltage value on U850 pin 3 and get back to you.

      How did you know again inverter controller was a OZ99R? Where is this on the front or the back of the power supply board?

      thanks again for your help!

      Comment

      • Welchs101
        Badcaps Veteran
        • Sep 2008
        • 979
        • USA

        #4
        Re: ACER AL1713m no power

        I measured the voltage on pin3 of the U850......i measured DV volts of (-78.1V). From the documentation the voltage is supposed to be 16V.......so something is wrong......right?

        I measured the pin3 voltage with power to the board and everything connected EXCEPT the speakers.

        Comment

        • alexanna
          Member
          • Mar 2010
          • 1346

          #5
          Re: ACER AL1713m no power

          Originally posted by Welchs101
          I measured the voltage on pin3 of the U850......i measured DV volts of (-78.1V). From the documentation the voltage is supposed to be 16V.......so something is wrong......right?

          I measured the pin3 voltage with power to the board and everything connected EXCEPT the speakers.
          It sounds like your making a mistake I have made in the past, ,there is a hot [hurt]side of the PS and a cold [low voltage side].To me it sounds like when you were measuring pin #3 you had the negative lead of your DVM hooked to the wrong ground point.
          Al.
          Last edited by alexanna; 10-27-2010, 09:51 AM.
          Whatever I do, I consider it a success, if in the end I am breathing, seeing, feeling and hearing!

          Comment

          • Welchs101
            Badcaps Veteran
            • Sep 2008
            • 979
            • USA

            #6
            Re: ACER AL1713m no power

            ok......thanks. WHere should i measure the voltage from. Can you indicate on the picture where i should probe? Thanks.

            Comment

            • alexanna
              Member
              • Mar 2010
              • 1346

              #7
              Re: ACER AL1713m no power

              Is u850 the SMPS controller?
              Al.
              Whatever I do, I consider it a success, if in the end I am breathing, seeing, feeling and hearing!

              Comment

              • PlainBill
                Badcaps Legend
                • Feb 2009
                • 7034
                • USA

                #8
                Re: ACER AL1713m no power

                1. The part number for the SMPS controller is on the schematic.

                2. When measuring DC voltages on the 'Hot' side of the power supply use the negative lead of the large capacitor as ground, or in this case, pin 1 of the SG6841 (which is tied to ground) can be used.

                3. At this point I would not worry about the 10 ohm resistor.

                4. Yes, R852 is good.

                PlainBill
                For a number of reasons, both health and personal, I will no longer be active on this board. Any PMs asking for assistance will be ignored.

                Never be afraid to try something new. Remember, amateurs built the ark. Professionals built the Titanic.

                Comment

                • bonney
                  Senior Member
                  • Oct 2008
                  • 74

                  #9
                  Re: ACER AL1713m no power

                  this is O2micro's product guide
                  Attached Files

                  Comment

                  • newbie1
                    Badcaps Veteran
                    • Apr 2010
                    • 269

                    #10
                    Re: ACER AL1713m no power

                    Originally posted by PlainBill
                    Schematics aren't better than sex, but are almost as good as chocolate.

                    PlainBill
                    LMAO! ROFL! LOL!.. this, for me, will be the quote of the century....

                    Comment

                    • Welchs101
                      Badcaps Veteran
                      • Sep 2008
                      • 979
                      • USA

                      #11
                      Re: ACER AL1713m no power

                      ok.

                      I remeasured the voltage on pin3 and this time i used as "ground" the "-" lead of the "big" cap in the power supply.

                      I measured 4.52V. Again, its not the 16V as indicated in the document.


                      also, a little learning for me, why did i have to use the "negative" lead of the big cap.....why couldnt i just use the "ground" from where i plug in the power cord? I thought the 16V was 16V to ground.......i guess it might not be relative to this ground.......

                      Comment

                      • Welchs101
                        Badcaps Veteran
                        • Sep 2008
                        • 979
                        • USA

                        #12
                        Re: ACER AL1713m no power

                        Any comments on the 4.52V? Anyone have any ideas on what i should do next?

                        Does this mean the U850 device is bad.......i would not think so since pin 3 is the Vin which is an input and not an output. I would think the problem is more "upstream" from the U850...........

                        Comment

                        • retiredcaps
                          Badcaps Legend
                          • Apr 2010
                          • 9271

                          #13
                          Re: ACER AL1713m no power

                          Originally posted by Welchs101
                          Any comments on the 4.52V? Anyone have any ideas on what i should do next?
                          Don't know for sure, but usually there is a startup/run capacitor near the SMPS. It is 22uF to 47uF/25V to 50V. If you have an ESR meter, check that cap.

                          It provides the "startup power" to the SMPS. It could be bad and explain the 4.52V?
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                          Comment

                          • PlainBill
                            Badcaps Legend
                            • Feb 2009
                            • 7034
                            • USA

                            #14
                            Re: ACER AL1713m no power

                            Tutorial time for Welchs101, retiredcaps, and anyone else.

                            Look at the schematic on the last page of the service manual that Welches101 provided. D850 is the bridge rectifier, AC comes in on pins 2 and 3, DC goes out on pins 1 and 4. AC power is a sine wave. For 120 VAC, the live wire goes from approximately +170 volts to -170 volts relative to neutral. When the live wire is positive, current flows from pin 3 to pin 1 of D850, and into the positive pin of C854. The negative side of C854 is returned to the neutral wire through pins 4 and 2 of D850. When the live wire is negative current flows from the neutral wire, through pins 2 and 1 of D850, and into the positive lead of C854. The negative side of C854 is returned to the live wire through pins 4 and 3 of D850. That means the positive terminal of C854 varies from -1V (one diode drop) to +168V with respect to neutral. Neutral is tied to ground at your home fuse or circuit breaker box. Note that there are two different ground symbols. The circuitry between D850 and T850 is referred to as live or hot ground.

                            Now on to the low voltage at pin 3 of U850. Note R855 and R857 connect pin 3 of U850 to the positive side of C854. U850 contains a constant current source that takes this voltage and uses it to charge C857 on pin 7. This takes about a second when power is applied.

                            When C857 gets charged above about 16 volts U850 starts sending pulses to Q850, which in turn grounds T850 pin 5. Since T850 pin 3 is tied to + 168V, this generates voltage in the secondary windings, (pins 8&9, 6&7, and 10. This also generates voltage in the tertiary winding of T850, pins 2 and 3. Those pulses are rectified by D852 and passed through R856 where they charge C857.

                            U850 is an SG6841. A common mode of failure is a high leakage, so the voltage on pin 7 never reaches 16 volts. Replace it. Also, C857 takes a lot of stress, replace that also.

                            PlainBill
                            For a number of reasons, both health and personal, I will no longer be active on this board. Any PMs asking for assistance will be ignored.

                            Never be afraid to try something new. Remember, amateurs built the ark. Professionals built the Titanic.

                            Comment

                            • alexanna
                              Member
                              • Mar 2010
                              • 1346

                              #15
                              Re: ACER AL1713m no power

                              Thanks PlainBill
                              I was looking very closely at this thread, and I searched SG6841 and there was a lot of info.
                              And found https://www.badcaps.net/forum/showthread.php?t=11584 post #4 and, what was confusing was the voltage that was reported at pin 3 being 4.52v. So I guess that as long as some voltage is getting to pin #3 and it is lower than expected and steady, the SG controller is suspect?
                              Thanks again for all the info
                              Al.
                              Whatever I do, I consider it a success, if in the end I am breathing, seeing, feeling and hearing!

                              Comment

                              • retiredcaps
                                Badcaps Legend
                                • Apr 2010
                                • 9271

                                #16
                                Re: ACER AL1713m no power

                                Originally posted by PlainBill
                                Tutorial time for Welchs101, retiredcaps, and anyone else.
                                Thanks again for the detailed explanation. I always bookmark them and re-read them over and over. I don't want to hijack this thread and get it off topic, but ...

                                In my area of "expertise", networking, I'm used to reading RFCs, IEEE documents and using protocol analyzers to get the correct "startup/handshaking" sequence. I know exactly what the first packet or frame looks like and what should happen next. I can solve networking problems with over 1,000 routers and switches with the help of the above mentioned.

                                The thing I find hard in this electronics area is the reading the schematic and understanding the various branches and their sequences. It all looks like "chicken and egg" conundrum. Any books or resources in this area to help would be appreciated.
                                --- begin sig file ---

                                If you are new to this forum, we can help a lot more if you please post clear focused pictures (max resolution 2000x2000 and 2MB) of your boards using the manage attachments button so they are hosted here. Information and picture clarity compositions should look like this post.

                                We respectfully ask that you make some time and effort to read some of the guides available for basic troubleshooting. After you have read through them, then ask clarification questions or report your findings.

                                Please do not post inline and offsite as they slow down the loading of pages.

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                                Comment

                                • Welchs101
                                  Badcaps Veteran
                                  • Sep 2008
                                  • 979
                                  • USA

                                  #17
                                  Re: ACER AL1713m no power

                                  Thanks Bill.

                                  In replacing SG6841 i looked this up on digikey and could not find it. Any ideas where I could find a replacement?

                                  Comment

                                  • Welchs101
                                    Badcaps Veteran
                                    • Sep 2008
                                    • 979
                                    • USA

                                    #18
                                    Re: ACER AL1713m no power

                                    ok. I did find part SG6841 on ebay.

                                    Comment

                                    • Welchs101
                                      Badcaps Veteran
                                      • Sep 2008
                                      • 979
                                      • USA

                                      #19
                                      Re: ACER AL1713m no power

                                      FYI: I had a 10uf cap (C857) so i replaced C857 and then powered on the monitor just to see if it would come on. I did not expect it to turn on since SG6841 is thought to be bad but thought i would go ahead and try it.

                                      Replaced C857 and it did not turn on as......

                                      Comment

                                      • PlainBill
                                        Badcaps Legend
                                        • Feb 2009
                                        • 7034
                                        • USA

                                        #20
                                        Re: ACER AL1713m no power

                                        Originally posted by retiredcaps
                                        Thanks again for the detailed explanation. I always bookmark them and re-read them over and over. I don't want to hijack this thread and get it off topic, but ...

                                        In my area of "expertise", networking, I'm used to reading RFCs, IEEE documents and using protocol analyzers to get the correct "startup/handshaking" sequence. I know exactly what the first packet or frame looks like and what should happen next. I can solve networking problems with over 1,000 routers and switches with the help of the above mentioned.

                                        The thing I find hard in this electronics area is the reading the schematic and understanding the various branches and their sequences. It all looks like "chicken and egg" conundrum. Any books or resources in this area to help would be appreciated.
                                        Reading a schematic for an IPS (inverter / power supply) is no different than reading a newspaper. You didn't pick up a newspaper when you were six years old and start reading an article on the impact tourism was having on your city. Or even 'Orphan Annie'. If you were anything like me you started playing with alphabet blocks not long after you learned to crawl. By the time you were six you knew your alphabet and went of to school. I started reading with 'Fun with Dick and Jane', then progressed to more difficult works.

                                        One of the serious problems in electronics today is the sophistication of the hardware. When I first begin to study electronics magazines such as Popular Electronics and Radio Electronics published 'build it' projects, complete with schematic diagrams and explanations of how the circuit worked. Today the SG6841 is far more complex than the six transistor radio project I couldn't afford when I was 15.

                                        One problem with reading schematics is the sheer volume of information contained in one 8.5 x 11 page. But you don't read an IEEE document at a glance, you break it down into paragraphs, sentences, and even words. The power supply schematic breaks down into 4 sections - input, switcher, output, and feedback. The input is fairly easy to follow, but the other three contain some complex interactions, many of which I haven't bothered to analyze.

                                        As far as getting started, the first step is to learn the alphabet - the symbols, and how the represented component works. I use analogy and arm-waving a lot. A resistor opposes the flow of electricity. A capacitor opposes a change in voltage by storing or releasing energy. An inductor opposes a change in current by storing or releasing energy. An NPN transistor works like a dam and weir for a wterwheel. When a small amount of work is done to raise the weir a large amount of water rushes through to spin the waterwheel and grind grain, saw lumber, etc. When a small amount of current flows from the base to the emitter it allows a large amount of current to flow from the collector to the emitter. And recently I learned the an N-channel enhancement mode mosfet works pretty much the same way, except instead of emitter, base, collector they are drain, gate, and source.

                                        I am not aware of any online sources of tutorials equivalent to 'Fun with Dick and Jane', or even Dr. Seuss. I notice that Googling schematics for dummies did bring up a number of hits.

                                        Of course, I am usually willing to lend answers - or at least ask leading questions.

                                        PlainBill
                                        For a number of reasons, both health and personal, I will no longer be active on this board. Any PMs asking for assistance will be ignored.

                                        Never be afraid to try something new. Remember, amateurs built the ark. Professionals built the Titanic.

                                        Comment

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