Hello all,
I have an Alienware 15 laptop that is not charging the battery. When I plug in the adapter it shows as charging sometimes and sometimes not, but always recognizes the adapter is being used. Either way it never actually charges. When it does show up as charging it'll say something like "5 minutes remaining" even though the battery is only at 1% at this point. Changing the battery was already attrempted and this made no difference.
When I measure the voltage at the battery I notice when I plug in the adapter that the voltage briefly goes up to 18V and then goes back to around 13.5. When I unplug the charger the battery voltage goes to around 12.5 or so. It seems voltage does get to the battery and the circuits that go there are working although perhaps not correctly, I do find that 18V spike strange. I was wondering if it's just the battery being measured incorrectly and it's actually being charged the whole time but after about 10 seconds the computer does shut down when only battery is used.
I ran the diagnostic at startup and the stats for the battery say 0mA flow into the battery during charge and aprox 2 amps consumption when I unplug adapter. Adapter is also recognized in bios.
Battery pins show
1-4: 12-13V
5: 3.3V
6. 3.3V
7. 0V
8. 0V
9. 0V
10-14: 0V
All help is greatly appreciated guys.
I have an Alienware 15 laptop that is not charging the battery. When I plug in the adapter it shows as charging sometimes and sometimes not, but always recognizes the adapter is being used. Either way it never actually charges. When it does show up as charging it'll say something like "5 minutes remaining" even though the battery is only at 1% at this point. Changing the battery was already attrempted and this made no difference.
When I measure the voltage at the battery I notice when I plug in the adapter that the voltage briefly goes up to 18V and then goes back to around 13.5. When I unplug the charger the battery voltage goes to around 12.5 or so. It seems voltage does get to the battery and the circuits that go there are working although perhaps not correctly, I do find that 18V spike strange. I was wondering if it's just the battery being measured incorrectly and it's actually being charged the whole time but after about 10 seconds the computer does shut down when only battery is used.
I ran the diagnostic at startup and the stats for the battery say 0mA flow into the battery during charge and aprox 2 amps consumption when I unplug adapter. Adapter is also recognized in bios.
Battery pins show
1-4: 12-13V
5: 3.3V
6. 3.3V
7. 0V
8. 0V
9. 0V
10-14: 0V
All help is greatly appreciated guys.
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