i've been working on the above PC for some time now, but the fault remains unsolved.
Behavior:
less than 2 weeks after the battery and keyboard of the pc were changed, the pc started crashing and restarting on its own. it keeps doing that at approximately an hour intervals, at times, it becomes shorter than that.
When it crashed, there was no BSOD of any kind; the power button did not misbehave; the pc did not overheat either.
what I have done:
cleaned the ME of the BIOS firmware, changed the thermal paste, removed all peripheral devices- (keyboard, trackpad, Wi-Fi card, fingerprint. power button), used the pc on battery alone, used it on charger alone.
the problem persisted.
suddenly, the pc started working fine, it worked for 2 weeks, the problem started again
I went to the event center to check the crash report, the report indicated that there was no power button misbehavior, there was no overheating, neither was there a bug.
But in the kernel power part, it reported event ID: 41, the level is critical.
it stated this in the overview: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Please, what can i do, i'm lost.
I discovered that if the pc was left for days without turning it on, when turned on, it will work fine for a long hours, eventually it will start its problem at some point.
below is the copied report
Behavior:
less than 2 weeks after the battery and keyboard of the pc were changed, the pc started crashing and restarting on its own. it keeps doing that at approximately an hour intervals, at times, it becomes shorter than that.
When it crashed, there was no BSOD of any kind; the power button did not misbehave; the pc did not overheat either.
what I have done:
cleaned the ME of the BIOS firmware, changed the thermal paste, removed all peripheral devices- (keyboard, trackpad, Wi-Fi card, fingerprint. power button), used the pc on battery alone, used it on charger alone.
the problem persisted.
suddenly, the pc started working fine, it worked for 2 weeks, the problem started again
I went to the event center to check the crash report, the report indicated that there was no power button misbehavior, there was no overheating, neither was there a bug.
But in the kernel power part, it reported event ID: 41, the level is critical.
it stated this in the overview: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Please, what can i do, i'm lost.
I discovered that if the pc was left for days without turning it on, when turned on, it will work fine for a long hours, eventually it will start its problem at some point.
below is the copied report
| - | System |
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| - | EventData |
| BugcheckCode | 0 |
| BugcheckParameter1 | 0x0 |
| BugcheckParameter2 | 0x0 |
| BugcheckParameter3 | 0x0 |
| BugcheckParameter4 | 0x0 |
| SleepInProgress | 0 |
| PowerButtonTimestamp | 0 |
| BootAppStatus | 0 |
| Checkpoint | 0 |
| ConnectedStandbyInProgress | false |
| SystemSleepTransitionsToOn | 0 |
| CsEntryScenarioInstanceId | 0 |
| BugcheckInfoFromEFI | false |
| CheckpointStatus | 0 |
| CsEntryScenarioInstanceIdV2 | 0 |
| LongPowerButtonPressDetected | false |
| LidReliability | false |
| InputSuppressionState | 0 |
| PowerButtonSuppressionState | 0 |
| LidState | 1 |
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