Hi everybody. I have a Getac S410 G1 with a screen brightness witch cannot be adjusted. It is at full brightness when the charger is plugged in (19V on the LCD connector) and at minimum under battery (12V on the LCD connector). Does anyone know where the problem is coming from ? Thank you.
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Problem solved. -
Nice to hear. What was the resolution?
Had similar fun with this chassis last year in replacing their rare USB connectors. Ended up sourcing Molex USB mid-mount connectors (after hours of searching) and trimmed their mounts down to make it fit.Comment
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I had the same problem on my Getac, it's caused by a faulty magnetic sensor which causes the laptop to think it is always closed.
In this state, the screen brightness goes down to minimum and the CPU frequency is locked at 0.4GHz. Luckily it is possible to disable the magnetic sensor in the BIOS on those laptops so you can use it normally.
The only downside is that the laptop won't go to sleep automatically anymore after closing the lid.
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Thank you for the 2 answers. I've found another the motherboard... Regards.Comment
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I've found 2 other Getac S410 with the same pb. So I will try to do something, if I can.
The magnetic sensor is on the on/off P1 P2 button board (photo 1).
The magnetic sensor (photo 2).
The motherboard connection (photo 3).
On the motherboard (photo4).
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3 motherboards tested.
With the adapter or with the battery only, voltages are the same on the P1/P2/ON board. So the problem does not come from there.
Two other things to check (before to inspect the motherboard, I checked the manual) :
1 * P2 button : "Toggles the sunlight-readable mode on or off. In sunlight-readable mode, the LCD brightness is increased to the highest level."
Where is the light sensor ? On the webcam board (even if there is no webcam) ?
2 * The display brightness cannot be increased.
"As a protection, the display brightness will be fixed at a low level when the surrounding temperature is too high or too low. It is not a malfunction in this situation."Comment
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The problem does not come from P2 button or temperature (does not change when the laptop works on battery).
CPU voltage changes (0,9V / 0,6V on batt). CPU multiplier frequency changes (27x to 3x).Comment
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Hello, first of all - thank you in advance for help.
I got an Getac S410 G4 notebook with Intel(R) Wi-Fi 6 AX201 160MHz. Everything works fine, but we need to have another Wifi NIC because of VW/Audi Cars diagnostic software.
So we added this one Realtek RTL8822CE Wireless LAN 802.11ac PCI-E Network Adapter to a free slot PCI-E 3.0 x1 port.
NIC is installed correctly, basically it works, but we dont know how to enable the Wifi on it. It seems like it is still in Airplane mode - we are unable to turn of Wifi on this card. BUT - this card will turn on Wifi itself, after some time,...01-29-2025, 05:29 PM -
Hi,
I have a Getac S410 Gen1 S/N RI203S0590. Unfortunately I cannot download a bios update from the Getac site as it is custom. I am a total beginner, can you guys help me to get the password and get the laptop running?
Best regards -
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