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iMac 820-2507 A1312 27" 3.06Ghz C2D all USB delivering power but no communication

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    iMac 820-2507 A1312 27" 3.06Ghz C2D all USB delivering power but no communication

    I purchased an iMac 820-2507 A1312 27" 3.06GHz C2D with a hard drive issue. The operating system wouldn't load, but everything else seemed to be working fine. I tried leaving it powered on to reinstall the OS from a USB drive, but the hard drive completely failed. I suspect it short-circuited because it started getting very hot.

    I then opened the iMac and installed an SSD (without an adapter for the thermal sensor, which I left disconnected). After closing it up and turning it on, the computer loaded the operating system without issues. However, when I reached the login screen and tried to enter my password, I realized that the keyboard and mouse were not recognized.

    The mouse's laser is on, but the cursor doesn't move, meaning it is receiving power but not functioning. The keyboard doesn't respond either, and the green LED doesn't light up when I press the Caps Lock key. Could this issue have been caused by the short circuit of the mechanical hard drive?

    Is there anything I can do to fix the issue or test further? I don't have a wireless keyboard or mouse to try and continue, so I'm stuck at the login screen. Of course, key combinations like PRAM reset don't work since the keyboard isn't recognized. I also tried other wired keyboards and mice, but the behavior remains the same.
  • Answer selected by slimmy182 at 02-08-2025, 05:44 AM.

    I have an update! I tried disconnecting the hard drive and booting the iMac without a disk, and the USB ports started working correctly again! The issue was with this SSD—I have no idea how that's possible, but I got another one, installed macOS, and now everything is working perfectly. Really strange!

    Comment


      #2
      Locate the USB (external) connector. Remove all power. Meter in DIODE mode.

      Red meter probe to ground, yes ground. Black meter probe to point to test.

      Test the following in DIODE mode:

      D+
      D-


      of the USB connector(s).

      Click image for larger version  Name:	usb_port.png Views:	0 Size:	75.0 KB ID:	3566419

      Comment


        #3
        Thank you! DIODE mode reads in all the the USB connectors:

        D+ 686
        D- 686

        Comment


          #4
          The USB ports are not damaged with these diode measurements. Any attempted repairs prior to your purchase?

          Comment


            #5
            Nothing that I'm aware of, and upon visually inspecting the inside, I didn't notice anything unusual. The ports were definitely working before, as I used a USB drive to load the macOS installer.

            Comment


              #6
              I have an update! I tried disconnecting the hard drive and booting the iMac without a disk, and the USB ports started working correctly again! The issue was with this SSD—I have no idea how that's possible, but I got another one, installed macOS, and now everything is working perfectly. Really strange!

              Comment

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