Dell Inspiron 7586 The mouse not showing on the windows

[DProf.]

Good day great minds, please I have this Dell Inspiron 7586 2 in 1 Laptop, anytime I put the SSD In it and it load to window the mouse will not work but if I enter bios settings the mouse will work fine, if I go back to window it will not work and if I remove the SSD also the mouse will work well, but the issue is no with the SSD because I have tried several other SSD but the issue remain.
Please can anyone help with a solution?
God bless you.

[mon2]

Boot Windows in SAFE mode. Mouse works?

[DProf.]

Boot Windows in SAFE mode. Mouse works?

No, the mouse does not work in safe mode

[mon2]

Connect another USB device onto any of the USB ports such as an external keyboard. Does that work?

[DProf.]

Connect another USB device onto any of the USB ports such as an external keyboard. Does that work?

The mouse only works, when on bios setup, and when there is no SSD that has window. But if there window in the SSD it will not work

[dellxps15]

have u installed windows in full uefi ?

[mon2]

Also, this could be a security setting inside of the BIOS. That is, the USB ports are disabled upon boot of any OS.

[DProf.]

The USB ports are all working. Only the mouse is not working on Windows

[mon2]

Post #4

Test another mouse. Most will use the default OS HID driver driven hardware designs for the USB mouse and keyboard so no special driver is (usually) required. Simply plug & play. Test with a bootable USB stick version of Linux and confirm if the mouse works on Linux. So far, appears to be an issue with the Windows OS. Plug in a keyboard to check if the keyboard functions.

[pc_okay]

Did you try a fresh install of Windows 10/11?
Does it work during Windows installation?

And like Mon said, try with a keyboard ! Windows key will open starter menu…etc..
Look if the time change too in Windows, if Time is stuck, laptop may be Frozen..

[DProf.]

Did you try a fresh install of Windows 10/11?
Does it work during Windows installation?

And like Mon said, try with a keyboard ! Windows key will open starter menu…etc..
Look if the time change too in Windows, if Time is stuck, laptop may be Frozen..

I have tried a new installation with different SSD but the issue remain the same. Pls what else can I do to resolve the issue?

[pc_okay]

For more help, please answer every questions we ask you, we need more info.

[DProf.]

The same

Post #4

Test another mouse. Most will use the default OS HID driver driven hardware designs for the USB mouse and keyboard so no special driver is (usually) required. Simply plug & play. Test with a bootable USB stick version of Linux and confirm if the mouse works on Linux. So far, appears to be an issue with the Windows OS. Plug in a keyboard to check if the keyboard functions.

I have also tested another mouse but the problem remains the same

[pc_okay]

what about internal and USB keyboard ???????????
what about the clock is it working????

[DProf.]

what about internal and USB keyboard ???????????
what about the clock is it working????

Yes

[rogfanther]

The USB ports are all working. Only the mouse is not working on Windows

How did you test those ports ?

[SMDFlea]

The same

I have also tested another mouse but the problem remains the same

The other mouse,was it the same model or a different one. Are these wired mice, what are the models, post some pictures.

[pc_okay]

If keyboard is working, go to device manager with your keyboard and send us picture please with your phone for example.
If you don't Know how: (super E-Z méthode)

https://www.dell.com/support/kbdoc/e...%20Enter%20key.