Re: Hardening my server.
godaddy's usually support isn't bad, in my dealings with them, they specialize in helping completely non technical users with issues like how to access their website, not linux server administration. of course, perhaps you just got somebody new or having a bad day, but just call them back a bit later and you'll probably get somebody else more able to help.
thing is, do you have an unmanaged/self-managed service or a managed service? if you have an unmanaged service, why should they help you? the vps is up and working, so their responsibilities are satisfied.
if you have managed service with them, then they should have just taken care of it for you, and this level of customer support is inexcusably awful, and just goes to show why godaddy and all other mass market hosting providers suck.
godaddy's usually support isn't bad, in my dealings with them, they specialize in helping completely non technical users with issues like how to access their website, not linux server administration. of course, perhaps you just got somebody new or having a bad day, but just call them back a bit later and you'll probably get somebody else more able to help.
thing is, do you have an unmanaged/self-managed service or a managed service? if you have an unmanaged service, why should they help you? the vps is up and working, so their responsibilities are satisfied.
if you have managed service with them, then they should have just taken care of it for you, and this level of customer support is inexcusably awful, and just goes to show why godaddy and all other mass market hosting providers suck.
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