Got a call today from a longtime customer... there was a brief power outage at her house and now her computer won't turn on. Walked her through the basics - unplug for 45 seconds and then plug back in and try again... try holding the power button down for a while, etc. No go, so I swung out and picked it up, expecting a bad PSU.
Got it home and put in my testing PSU, and I get no reaction. The orange LED on the mobo is lit, but pressing the power button results in nothing. I pulled out the video card, unhooked all the drives, and pulled all but one stick of RAM. Still nothing. Pulled the CMOS battery and unplugged the PSU for about a minute, then held down the power button for a minute... still nothing when I plugged it back in.
I plugged the Dell PSU back in with everything unhooked, and the green LED on the back doesn't light, so I'm assuming that it /is/ dead. Now I'm just wondering if it took the mobo with it.
It's been a while since I've troubleshot a hardware issue, so I figured I'd bounce it off all y'all before I give them the bad news that their PC is toast.
Got it home and put in my testing PSU, and I get no reaction. The orange LED on the mobo is lit, but pressing the power button results in nothing. I pulled out the video card, unhooked all the drives, and pulled all but one stick of RAM. Still nothing. Pulled the CMOS battery and unplugged the PSU for about a minute, then held down the power button for a minute... still nothing when I plugged it back in.
I plugged the Dell PSU back in with everything unhooked, and the green LED on the back doesn't light, so I'm assuming that it /is/ dead. Now I'm just wondering if it took the mobo with it.
It's been a while since I've troubleshot a hardware issue, so I figured I'd bounce it off all y'all before I give them the bad news that their PC is toast.
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