Mouse problem (should be easy)

[Grooby]

I have a USB mouse that worked fine and still does on other computers, but it started to have problems immediately after I installed a windows update.

I have Windows 7 Ultimate and installed stupidly the two updates it offered yesterday which were:

_____________________________________________
Update for Windows 7 (KB976902)

Installation date: 20/01/2011 13:20

Installation status: Successful

Update type: Important

Install this update to enable future updates to install successfully on all editions of Windows 7 or Windows Server 2008 R2. This update may be required before selected future updates can be installed. After you install this item, it cannot be removed.

More information:
http://support.microsoft.com/kb/976902

Help and Support:
http://support.microsoft.com
_____________________________________________
iBall Advanced Mouse - Input - iBall Advanced Mouse

Installation date: 20/01/2011 13:20

Installation status: Successful

Update type: Optional

iBall Advanced Mouse Input software update released in December, 2010

More information:
http://winqual.microsoft.com/support/?driverid=20403795

Help and Support:
http://support.microsoft.com/select/?target=hub
_____________________________________________

The mouse pointer now simply jumps to the top of the screen if you move the mouse, I can move the mouse left or right to both edges of the screen at the top and can right click, in this regard it works but I cannot move the mouse down the screen past the top few millimeters.

Obviously I believe it was iball update, I tried to go to the "remove updates" but cannot find this one.

Any ideas how to rollback?

And no, stupidly I don't have a restore point.

Help appreciated.

[briand]

Re: Mouse problem (should be easy)

Go into Control Panel
Choose Add/Remove Software
Highlight the iBall Advanced Mouse Input software
Click the [Remove] button
(probably) Reboot.

[momaka]

Re: Mouse problem (should be easy)

Yet just another reason to keep automatic updates OFF.

If you can't find the update in Add/Remove Software in Control Panel, there is another way (at least in XP there is). I'm not sure how to do this in Windows Vista and 7, but in Windows XP, you can find the update uninstallers in C:\Windows\$NtUninstallKB******\spuninst\ (where ****** is the 6-digit update number - in your case 976902).

Hope this helps somehow.

[yyonline]

Re: Mouse problem (should be easy)

I believe there should be a "roll back driver" option or similar in device properties. Even if you remove the device, it will just reinstall the same "best match" driver that's causing issues now. You can always manually pick the driver and select "generic usb mouse" or something similar to that.

[Grooby]

Re: Mouse problem (should be easy)

Go into Control Panel
Choose Add/Remove Software
Highlight the iBall Advanced Mouse Input software
Click the [Remove] button
(probably) Reboot.

Tried that already, there's nothing at all.

If you can't find the update in Add/Remove Software in Control Panel, there is another way (at least in XP there is). I'm not sure how to do this in Windows Vista and 7, but in Windows XP, you can find the update uninstallers in C:\Windows\$NtUninstallKB******\spuninst\ (where ****** is the 6-digit update number - in your case 976902).

Hope this helps somehow.

I am running a search for the number, I'll see what I can figure out from there.

I believe there should be a "roll back driver" option or similar in device properties. Even if you remove the device, it will just reinstall the same "best match" driver that's causing issues now. You can always manually pick the driver and select "generic usb mouse" or something similar to that.

Is there a way to get the generic driver? Like when I installed Windows 7.

I searched for iball mouse found this on my system, it my provide additional insight:


;
; pximouse.inf
; Copyright (c) 2009 Pixart Imaging Inc.
;
[Version]
Signature = "$Windows NT$"
Class = HIDClass
ClassGUID = {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Provider = %strProvider%
CatalogFile = t_mouse.cat
DriverVer = 12/15/2010, 0001.0002.2010.1215

[SourceDisksNames.x86]
1 = %strDiskName%,,, ;; Disk 1

[SourceDisksNames.amd64]
1 = %strDiskName%,,, ;; Disk 1

[SourceDisksFiles.x86]
t_mouse.sys = 1,\ia32 ;; Disk 1
TiltWheelMouse.exe = 1 ;; Disk 1
mousecpl.dll = 1 ;; Disk 1

[SourceDisksFiles.amd64]
t_mouse.sys = 1,\amd64 ;; Disk 1
TiltWheelMouse.exe = 1 ;; Disk 1
mousecpl.dll = 1 ;; Disk 1

[DestinationDirs]
DefaultDestDir = 10, system32\drivers ;; 10=windows directory
secCopyFilesSystem32 = 11 ;; 11=System32 directory

[Manufacturer]
%strManufacturer% = DeviceList,NTx86.5.1,NTx86.6.0,NTAMD64

[DeviceList]
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2521
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2520
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2521
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2516

[DeviceList.NTx86.5.1]
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2551
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2520
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2521
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2516

[DeviceList.NTx86.6.0]
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2551
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2520
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2521
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2516

[DeviceList.NTAMD64]
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2551
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2520
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2521
%strDeviceHID% = secInstall, USB\Vid_093a&Pid_2516

[ControlFlags]
ExcludeFromSelect = *


;------------------------------------------------------------------------------
; Windows NT Sections
;------------------------------------------------------------------------------
[secInstall.NT]
CopyFiles = secCopyFiles, secCopyFilesSystem32
Include = INPUT.inf
Needs = HID_Inst.NT
RegisterDlls = secRegDlls

[secCopyFiles]
t_mouse.sys

[secCopyFilesSystem32]
TiltWheelMouse.exe
mousecpl.dll

[secInstall.NT.HW]
AddReg = secAddReg

[secAddReg]
;;0x00010008 = (FLG_ADDREG_TYPE_MULTI_SZ | FLG_ADDREG_APPEND)
HKR,,LowerFilters, 0x00010008, %strServiceName%
HKLM,%strRun%,"MouseDriver",,"TiltWheelMouse.exe"

[secRegDlls]
11,,mousecpl.dll,1 ;; 11=System32 directory

[secInstall.NT.Services]
AddService = %strServiceName%,,secAddService
Include = INPUT.inf
Needs = HID_Inst.NT.Services

[secAddService]
DisplayName = %strDeviceHID%
ServiceType = 1 ;; SERVICE_KERNEL_DRIVER
StartType = 3 ;; SERVICE_DEMAND_START
ErrorControl = 2 ;; SERVICE_ERROR_NORMAL
ServiceBinary = %12%\t_mouse.sys ;; 12=Drivers directory


;------------------------------------------------------------------------------
; String Definitions
;------------------------------------------------------------------------------

[Strings]
strProvider = "iBall Advanced Mouse"
strManufacturer = "iBall Advanced Mouse"
strDiskName = "iBall Advanced Mouse"
strDeviceHID = "iBall Advanced Mouse"
strServiceName = "t_mouse.sys"
strRun = "SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

[yyonline]

Re: Mouse problem (should be easy)

Is there a way to get the generic driver? Like when I installed Windows 7.

Is the roll back driver button active on the device properties? If so, use that. That's the easiest way. Otherwise, use update driver, select the option to manually choose the driver to install. It should present you with a list of compatible drivers you can choose from.

[Grooby]

Re: Mouse problem (should be easy)

Is the roll back driver button active on the device properties? If so, use that. That's the easiest way. Otherwise, use update driver, select the option to manually choose the driver to install. It should present you with a list of compatible drivers you can choose from.

The latter worked.

I uninstalled the the iball driver then updated the drivers the way you said.

Now my mouse pointer is out of prison

Thanks

[Stebow]

Re: Mouse problem (should be easy)

Firstly hi guys an gals.
I have the exact same problem here as well unfortunately after trying the suggestions here and many others the problem is still there.
My mouse is a 3utech v8 recently purchased but has been working fine for about a week untill this iball update was installed.
I have managed to uninstall the update and stop windows from downloading drivers on its own by using gpedit, have deleted the pximouse file, terminated the process an rebooted, have tested the mouse on xp (duel boot ) working fine, the driver installed now is HID compliant which i believe is the base driver windows 7 comes with?? Problem is still there mouse pointer refuses to budge from top of screen altho it does move left to right.
Alls i can say is thank god i decided to keep xp on this pc because navigating windows with mouse keys is really frustrating.... anyway any more suggestions would be very welcome, thanks.

[orbiter]

Re: Mouse problem (should be easy)

To un-install any updates from Win 7..

Goto.. Control Panel > Programs and features > View installed updates (top left side of screen.) Right click the offending update and uninstall it.

Sometimes just a re-install of a troublesome update can help sort it out.

@ Stebow..

Download and run something like CCleaners registry cleaner, as it could be that there are offending driver left overs in the registry giving trouble.

With CCleaners Start up tool you can also check that there is nothing related to iball running at start up.

You can also do this manually via MSconfig.. Here's how.. Please don't disable things your not sure of!

http://www.elmajdal.net/win7/Disable..._Programs.aspx

Note... ALWAYS create backups, just incase

[Stebow]

Re: Mouse problem (should be easy)

Thanks for the tips i have tried both suggestions ccleaner is a nice lil program ive had for some years now, i should prolly get round to deleting some of my bkups theres quite a few of them now
I had already disabled the start up item in the process of deleting the files an uninstalling the update itself as far as i can tell everything has been removed associated with tht update but i dont know where else to look im not an expert pc user, average at best, right at the moment i cant think of anything else i can do the pointer is still stuck at top of screen, very frustrating....