New Tps65988ce IC don't negotiate 20v spectre x360 2019 model

[layad]

What is the exact part number that you have sourced as the replacement.

Do review this thread:

HP Specter DA0X36MBAE0 REV: E - Shorted TPS65988CE - Badcaps

original one is TPS65982DC, new one is TPC65982DD

[mon2]

Review this landing page:

https://www.ti.com/product/TPS65982DMC

Download and compare the # of balls; ball definitions for this documented component. Does it match your original device? This is a dock management controller which appears to load its firmware from an external flash device.

Do you see a local SPI flash memory device nearby this TI controller?