I have here a Dell latitude 5590 LA-F412P (i7 + NVIDIA GeForce MX130 dedicated GPU) with an issue.
The laptop works normally for a time and suddenly it's turning itself completely off (in Windows 10 and also in de bios > running diagnostic) and have to wait a few minutes before it can turned on again (pressing the power button does nothing), it looks like a CPU heat issue.
When I start in the diagnostic the memory (32GB memory, so it will take some time) test, I noticed that the laptop turns itself of when the CPU thermistor has reached 62 Celsius.
When running the full diagnostic, it's testing the fan and this is successful, so it should can start the fan when the CPU is getting to hot.
I do have a other Dell latitude 5590 LA-F412P laptop and have changed the cooling block and fan, still the same issue and this other laptop has no problems with the swapped cooling block and fan (in both situations I have changed the cooling-paste).
The newest Dell bios version was already installed, I did placed a older version but this did not changed a thing (when flashing, I cooled the cooling block with an external fan).
As soon the CPU thermistor has reached 62 Celsius, the laptop turns off and the laptop does not start the fan. With the working laptop, the laptop starts the fan around 61/62 Celsius.
One more strange thing is, when the laptop turns itself off and I start it again after a few minutes, I get the message:
"Time-of-day not set - please run SETUP program. Invalid configuration information - Please run SETUP program."
So, after the laptop shut itself off the date and time gets deleted (also after setting a bios password to preventing to make changes). The bios battery is 3V, so this should not be a problem.
Any suggestions how to proceed.
The laptop works normally for a time and suddenly it's turning itself completely off (in Windows 10 and also in de bios > running diagnostic) and have to wait a few minutes before it can turned on again (pressing the power button does nothing), it looks like a CPU heat issue.
When I start in the diagnostic the memory (32GB memory, so it will take some time) test, I noticed that the laptop turns itself of when the CPU thermistor has reached 62 Celsius.
When running the full diagnostic, it's testing the fan and this is successful, so it should can start the fan when the CPU is getting to hot.
I do have a other Dell latitude 5590 LA-F412P laptop and have changed the cooling block and fan, still the same issue and this other laptop has no problems with the swapped cooling block and fan (in both situations I have changed the cooling-paste).
The newest Dell bios version was already installed, I did placed a older version but this did not changed a thing (when flashing, I cooled the cooling block with an external fan).
As soon the CPU thermistor has reached 62 Celsius, the laptop turns off and the laptop does not start the fan. With the working laptop, the laptop starts the fan around 61/62 Celsius.
One more strange thing is, when the laptop turns itself off and I start it again after a few minutes, I get the message:
"Time-of-day not set - please run SETUP program. Invalid configuration information - Please run SETUP program."
So, after the laptop shut itself off the date and time gets deleted (also after setting a bios password to preventing to make changes). The bios battery is 3V, so this should not be a problem.
Any suggestions how to proceed.
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