Screen bulging/separating from frame a bit on Surface Pro 5

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  • paparazzo79
    Badcaps Veteran
    • Dec 2018
    • 298
    • Bosnia

    #1

    Screen bulging/separating from frame a bit on Surface Pro 5

    Hi guys.
    I purchased this tablet in used condition from a guy claiming nothing wrong is with it.
    While I was cleaning the tablet I noticed this (pics) at the top edge of the tablet.It is barely visible,maybe crack is like 1mm wide or so, and I can see probably yellow glue stains.
    Now I read about all nasty stuff about battery bulging and causing screen to separate on Surface Pro 4.
    Is that even in my case?
    Or someone replaced the screen,and didn't use a proper glue.
    Gosh,it just made me depressed and worried even more,cuz I'm perfectionist (OCD).
    Yeah I know this thing is 5 years old,yeah I know it has issues with battery but then again I love the design and wanted to have it.
    Battery wear level is 13 %,I mean that is not that bad.
    I know to keep my things in good shape,my tablets last me even 8 years.
    So I suppose I need to take some precautions about this battery just to try to slow thig "bulging" down.
    Can send battery report file,if someone wants to check up on battery.
    Attached Files
  • reformatt
    Badcaps Legend
    • Feb 2020
    • 1400
    • Australia

    #2
    Re: Screen bulging/separating from frame a bit on Surface Pro 5

    The adhesives I've seen on SP's is some of the strongest I've ever seen. So given it's at the top, I'd say the screen has been off at some point. There's no avenue to buy any genuine parts for these, so likely the adhesive used was probably sub par (it is in everything else in the mobile/tablet repair industry). You could try B7000 I guess but success would be quite limited if dirt and crap has already got in there.

    I personally send all Surface Pro repair work directly to Microsoft. They have fixed fees regarding any repairs regardless of fault. I think they just swap them out. A lady I know rang MS recently and they laughed at her when she asked to get her data off it. Ifixit gave the SP5 a 1/10 in terms of repairability. It's hard to surpass Apple sometimes, but in making these devices non-serviceable in an economical way, they have!

    They are garbage and best avoided. Especially when you repair for a living.

    Comment

    • paparazzo79
      Badcaps Veteran
      • Dec 2018
      • 298
      • Bosnia

      #3
      Re: Screen bulging/separating from frame a bit on Surface Pro 5

      Do you think this is not due to battery bulge (famous issue with Surfacee 4),making screen apart for frame?
      Wear level of battery is just 13 %.
      I have some close up shots of a screen edge.

      Comment

      • mon2
        Badcaps Legend
        • Dec 2019
        • 13913
        • Canada

        #4
        Re: Screen bulging/separating from frame a bit on Surface Pro 5

        No direct experience on this model but have seen it far too many times on Apple iphones / macbooks.

        Your battery is on viagra. The unit should be taken apart to remove the defective battery as this bulge will get bigger and can eventually kill the LCD, etc.

        Comment

        • paparazzo79
          Badcaps Veteran
          • Dec 2018
          • 298
          • Bosnia

          #5
          Re: Screen bulging/separating from frame a bit on Surface Pro 5

          Originally posted by mon2
          No direct experience on this model but have seen it far too many times on Apple iphones / macbooks.

          Your battery is on viagra. The unit should be taken apart to remove the defective battery as this bulge will get bigger and can eventually kill the LCD, etc.
          If it weren't you tell me,I would not knew.
          It's like I'm driving a car with malfunction on breaks and you write me:"Your car needs repair eventually it might cost you your life"


          I googled few days and haven't found issues mentioning version 5 with low power CPU with screen bulging (but Surface 4 and above).
          But who knows I guess I am unlucky.
          Last edited by paparazzo79; 04-01-2022, 10:51 AM.

          Comment

          • paparazzo79
            Badcaps Veteran
            • Dec 2018
            • 298
            • Bosnia

            #6
            Re: Screen bulging/separating from frame a bit on Surface Pro 5

            Originally posted by mon2
            No direct experience on this model but have seen it far too many times on Apple iphones / macbooks.

            Your battery is on viagra. The unit should be taken apart to remove the defective battery as this bulge will get bigger and can eventually kill the LCD, etc.
            Battery has only 11% wear level which is great for 5 year old battery.
            I'm positive sure that battery was replaced and put current one.
            Why you think battery is defective?
            Dude it has loose just 11% of it's capacity.
            Besides screen buldge could be because of poor design,too (hope so).

            Comment

            • paparazzo79
              Badcaps Veteran
              • Dec 2018
              • 298
              • Bosnia

              #7
              Re: Screen bulging/separating from frame a bit on Surface Pro 5

              Originally posted by reformatt
              The adhesives I've seen on SP's is some of the strongest I've ever seen. So given it's at the top, I'd say the screen has been off at some point. There's no avenue to buy any genuine parts for these, so likely the adhesive used was probably sub par (it is in everything else in the mobile/tablet repair industry). You could try B7000 I guess but success would be quite limited if dirt and crap has already got in there.

              I personally send all Surface Pro repair work directly to Microsoft. They have fixed fees regarding any repairs regardless of fault. I think they just swap them out. A lady I know rang MS recently and they laughed at her when she asked to get her data off it. Ifixit gave the SP5 a 1/10 in terms of repairability. It's hard to surpass Apple sometimes, but in making these devices non-serviceable in an economical way, they have!

              They are garbage and best avoided. Especially when you repair for a living.
              Here is a closeup I did.
              So what do you think?
              Someone opened the tablet abd fixed smth, or my battery is swollen?
              https://youtu.be/n8f0N3X-NHk

              Comment

              • SMDFlea
                Super Moderator
                • Jan 2018
                • 20533
                • UK

                #8
                Re: Screen bulging/separating from frame a bit on Surface Pro 5

                You won`t know unless you open it,why play a quessing game,open it and find out one way or the other.Its a swollen battery and/or it needs some new adhesive to stick it back down.
                All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

                Comment

                • paparazzo79
                  Badcaps Veteran
                  • Dec 2018
                  • 298
                  • Bosnia

                  #9
                  Re: Screen bulging/separating from frame a bit on Surface Pro 5

                  Originally posted by SMDFlea
                  You won`t know unless you open it,why play a quessing game,open it and find out one way or the other.Its a swollen battery and/or it needs some new adhesive to stick it back down.
                  Ifixit gave 1/10 mark for fixing Surface devices.
                  Who ever tries to open it,who didnt have experience in opening these devices, there is a high risk of breaking the screen.
                  Is it worth it?
                  Can not order the battery,if I could then just then maybe I could send the device to some repair center in Serbia.
                  But don't trust anyone in opening these devices.

                  Comment

                  • mon2
                    Badcaps Legend
                    • Dec 2019
                    • 13913
                    • Canada

                    #10
                    Re: Screen bulging/separating from frame a bit on Surface Pro 5

                    IMHO, you should contact a few local phone repair shops to raise your confidence on who to work with.

                    This repair should be similar to phones. Be sure to mention the possible battery bulge and ask if they are comfortable to do such a repair with damage to the LCD.

                    Only then proceed with the replacement battery purchase.

                    My bet is that you have a swollen battery.

                    Comment

                    • paparazzo79
                      Badcaps Veteran
                      • Dec 2018
                      • 298
                      • Bosnia

                      #11
                      Re: Screen bulging/separating from frame a bit on Surface Pro 5

                      Originally posted by mon2
                      IMHO, you should contact a few local phone repair shops to raise your confidence on who to work with.

                      This repair should be similar to phones. Be sure to mention the possible battery bulge and ask if they are comfortable to do such a repair with damage to the LCD.

                      Only then proceed with the replacement battery purchase.

                      My bet is that you have a swollen battery.
                      Far more complicated then opening the phone,phone is 6" this thing is 2x bigger with display so higher risk of breaking the screen.
                      Naaah,I'm positive no repair service would accept the responsability to open the device.
                      Have you seen on other devices where screen buldge?
                      It is not on the top edge of the display it's on vertical sides and so far mines are perfectly flat.
                      But yeah there is a possibility that battery is swollen.
                      Havent found over google even yet a device with buldge on top edge of the screen.

                      Comment

                      • reformatt
                        Badcaps Legend
                        • Feb 2020
                        • 1400
                        • Australia

                        #12
                        Re: Screen bulging/separating from frame a bit on Surface Pro 5

                        The problem I faced when I previously worked on Surface Pro's is that MS provides no source for genuine parts. So even if your battery is U/S, where are you going to source a new one? Anything out there will potentially be a factory reject or a device pull (and used). So just leave it as is.

                        If you are a professional repairer, you'd have to be a masochist to take on one of these. The only way we will see change is to educate the consumers not to buy these products that give the finger to repairability.

                        Comment

                        • mon2
                          Badcaps Legend
                          • Dec 2019
                          • 13913
                          • Canada

                          #13
                          Re: Screen bulging/separating from frame a bit on Surface Pro 5

                          Found this link in under 2 seconds..

                          https://www.engineering.com/DesignSo...y-Problem.aspx

                          Comment

                          • paparazzo79
                            Badcaps Veteran
                            • Dec 2018
                            • 298
                            • Bosnia

                            #14
                            Re: Screen bulging/separating from frame a bit on Surface Pro 5

                            Laptop stays perfetcly flat on flat surface...
                            I did some battery test,lost 13 % of battery while watchinh 1h 1080p vid on yt.
                            Mostly its bulging around camera, I can push the screen inwards and it stays there for a sec or two and then bulge back.
                            99% of Surface I saw while googling screen bulge at a sides on vertical sides.

                            Comment

                            • paparazzo79
                              Badcaps Veteran
                              • Dec 2018
                              • 298
                              • Bosnia

                              #15
                              Re: Screen bulging/separating from frame a bit on Surface Pro 5

                              Here is the battery report I got.
                              Judging by this battery ain't bad at all.
                              Attached Files
                              Last edited by SMDFlea; 04-10-2022, 01:08 PM. Reason: External images copied to badcaps

                              Comment

                              • paparazzo79
                                Badcaps Veteran
                                • Dec 2018
                                • 298
                                • Bosnia

                                #16
                                Re: Screen bulging/separating from frame a bit on Surface Pro 5

                                Here is a picture I captured of my Surface from the inside.
                                In the part marked in red, there is a "problem" in my case.
                                As far as I can see, there is nothing there except this one heat pipe, which I doubt I raised the screen because it is connected to 4 screws on the cooler via the CPU.
                                The only possibility that comes to my mind is that there was a buldge on the sides or on the vertical edges, but someone skillfully glued it, so now it peeled off on the upper edge, but I don't believe that even though it started to break, it can be glued.
                                As you can see the battery is in the lower half of the Surface.
                                I don't think you need to be a scientist, and I would like someone from these foreigners to explain to me how they think it's a battery after all ...
                                What do you guys think?
                                Attached Files

                                Comment

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