HP 14-n003ej i5 Intel HD graphics + Radeon issue

[s_henya]

Hi all,

Long time been away from here,
Need your advise, got this Laptop without OS. (i5 5th generation)

Insallation of Win10 Pro is passing- letting windows autodownload drivers.
Installing the Intel HD graphics is passing with no issue.
When it finished installing the Radeon graphics driver the system freezes, and will freeze while booting if i force shutdown- so i need to reinstall again everytime.

I reinstalled 4 times to verify.
also flashed the latest bios from HP's website.
I tried reflow for the Radeon chip, but still same issue.

Any ideas of why this is happening?

(im perfectly fine with using only the intel HD graphics.
any ideas on how to permanently disable the Radeon?)

[Duranitron]

Re: HP 14-n003ej i5 Intel HD graphics + Radeon issue

you can disable it in device manager. did you see an a red exclamation in the radeon device? if so the radeon chip is bad.

[s_henya]

Re: HP 14-n003ej i5 Intel HD graphics + Radeon issue

i was looking for a more permanent solution.
as soon as the driver gets installed even in the middle of the installation the laptop freezes and i need to reinstall the windows again.

[ktmmotocross]

Re: HP 14-n003ej i5 Intel HD graphics + Radeon issue

disable dGPU in bios

[s_henya]

Re: HP 14-n003ej i5 Intel HD graphics + Radeon issue

how can i disable it in the bios?

[s_henya]

Re: HP 14-n003ej i5 Intel HD graphics + Radeon issue

googling a bit more showed that the problem is with the latest AMD drivers for windows 10. and has some workaround to avoid the autoupdates.

too much hassle for me, i decided to downgrade for Win7, driver installation was smooth witout issues. over a day of troubelshooting because of a faulty driver issue...

[Vesko356]

Re: HP 14-n003ej i5 Intel HD graphics + Radeon issue

Insallation of Win10 Pro is passing...

I guess you have tried Win10 in UEFI boot mode, try it in Legacy boot mode - everything should be OK even without "modding" ATI drivers.