HP 14-dh1018tu X360 random reboots and freezes

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  • MegaZAC
    Senior Member
    • Oct 2020
    • 50
    • Australia
    #1

    HP 14-dh1018tu X360 random reboots and freezes

    10th Gen Intel i5, had significant physical damage to the screen, but the rest seems fine. Laptop can boot from NVME or USB, but in random period of time from second to minutes suddenly hangs or reboots. There is no BSOD, no noise, no overheating, all components work outside of it and the issue reproduces with different verified components. Visually motherboard is perfect, RAM slots have proper soldering, no electronic elements overheat, nothing looks burned, no liquid damage. The issue happens regardless of how to touch or don't touch it. The best way to reproduce te issue is to run disk check before Windows boot, it always reboots during it. I disconnected display and the issue reproduced even with the external one.

    Meanwhile, all hardware checks in built-in BIOS pass fine, RAM, CPU, can be left checking for half an hour with no errors or reboots. BIOS is updated to the latest released.
    Any suggestions?
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