Dell inspiron 15 7567 sudden shuts down

[samuelphirik]

Hi. I have a pre-owned Dell Inspiron 15 7567. It worked fine
During the first 3 days of owning it until Dell Update software popped a notification about a latest Bios version 1.15.0 and latest Intel ME Software update of which I updated. It rebooted and firstly, Upgraded Bios from version 1.8.1 to 1.15.0 then it started upgrading Intel ME firmware. After that update, my laptop shuts down without notice (Like thermal shutdown)
I checked Thermal Paste on the processor and the Graphics Chip and it was dry. Replacing thermal paste has not helped me.
Now I've noticed that laptop shuts down in less than a minute when the charger is connected while playing mp3 only, but when running on the battery alone, it's working fine without shutting down until I run games then fan will run fast and laptop suddenly shuts down. Please help me with information that can make me solve this problem.
Thank you in anticipation to your response.

[Stevedb]

Re: Dell inspiron 15 7567 sudden shuts down

I would first check the dcin mosfets for internal short.

[samuelphirik]

Re: Dell inspiron 15 7567 sudden shuts down

I would first check the dcin mosfets for internal short.

Hi. Thank you for your response. I'll consider your suggestion, but again I've noticed that when I change processor utilization on the advanced battery option to 50% for both battery and charger, then the laptop works fine without shutting down. However, when I run any game while utilizing 50% processor, then laptop suddenly shuts down. Could there be a situation that maybe my laptop needs a special thermal paste?

[samuelphirik]

Re: Dell inspiron 15 7567 sudden shuts down

Hi. I have a pre-owned Dell Inspiron 15 7567. It worked fine
During the first 3 days of owning it until Dell Update software popped a notification about a latest Bios version 1.15.0 and latest Intel ME Software update of which I updated. It rebooted and firstly, Upgraded Bios from version 1.8.1 to 1.15.0 then it started upgrading Intel ME firmware. After that update, my laptop shuts down without notice (Like thermal shutdown)
I checked Thermal Paste on the processor and the Graphics Chip and it was dry. Replacing thermal paste has not helped me.
Now I've noticed that laptop shuts down in less than a minute when the charger is connected while playing mp3 only, but when running on the battery alone, it's working fine without shutting down until I run games then fan will run fast and laptop suddenly shuts down. Please help me with information that can make me solve this problem.
Thank you in anticipation to your response.

Hello family. After going through most sites searching for solutions to my problem above which was never found. I eventually figured it out that actually my charging IC was failing to deliver the power needed when the laptop starts gaming or using graphics demanding softwares.
I just thought I should share just in case somebody is experiencing the same.

[classicandy]

Re: Dell inspiron 15 7567 sudden shuts down

Hello family. After going through most sites searching for solutions to my problem above which was never found. I eventually figured it out that actually my charging IC was failing to deliver the power needed when the laptop starts gaming or using graphics demanding softwares.
I just thought I should share just in case somebody is experiencing the same.

Thanks for this.