HP ProOne 23.8 inch G9 ALL-in-One Desktop PC - Working when plugged to an external monitor, no image otherwise

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  • Coguar
    Member
    • Jul 2021
    • 12
    • Croatia

    #1

    HP ProOne 23.8 inch G9 ALL-in-One Desktop PC - Working when plugged to an external monitor, no image otherwise

    In the device manager there is no built-in display located. The Intel UHD Graphics are displayed and only the external display is visible. The AiO turns on and works but is only showing a black screen on the monitor.
    I checked the voltage on the backlight connector and it reads ~20V. I tried reseating the LVDS and Backlight connector, yet the image still does not show.

    Does anyone have ideas whether or not this is a BIOS related issue? The only visible log in the BIOS logs is that the firmware was updated around a month ago.
    We already tried to fix it by resetting the BIOS (Taking out the 2032 battery and putting it back in) but it did not succeed.

    Any help or advice is appreciated, thank you.

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