I do hope I have posted this in the correct area, as it is a video related device?
The above item has reached end of life, with the manufacturer not supporting this any longer
My unit has stopped, in that it will start up, however, it will not respond to the remote control.
My remote seems to work ok, as I can see it emitting a red led when I use a mobile camera to check it....just to be sure, I also have a Harmony remote 300 that I was able to download the codes onto, and it's behaviour is the same.
Previously, pressing the remote invoked a responsive on the main unit, by it emitting a flash on the front panel led, which it no longer does. I can get to a menu, but no function on any button of the remote will allow any input/movement up/down the menu system, nor an acknowledged led flash.
I am assuming, that perhaps the ir receiver on the motherboard is not working?
I cannot, as yet, get any information from AVerMedia as to the IR receiver part number etc, to see if it can be replaced.
What I am trying to determine, as I am not very technically astute, is if there is a way for me to determine, with the unit still in place on the removed motherboard, if I can know whether the ir is actually faulty or not.
I will attach some pictures showing the board, serial numbers etc. I do see data on the board saying (??) the board has 5 different models/versions...checking one, such as C285 on a google search, shows it as a similar device as this ER310...it is listed in the 5 devices also.
Unfortunately, these are the best pictures I could do on my mobile, and the last close up, trying to determine the numbers on the ir are horrible, and I apologise, but cannot seem to do better, even on the macro settings on the samsung mobile camera that I used.
Can anyone help trying to tell an absolute beginner like me , how I can try to work out if this may be the problem stopping my unit from working? The only thing I have to use, is a cheap MM, no beep function, and I am pretty clueless how to use it correctly, but am willing to follow any advice / tutorial, of what to do and measure?
many thanks
The above item has reached end of life, with the manufacturer not supporting this any longer
My unit has stopped, in that it will start up, however, it will not respond to the remote control.
My remote seems to work ok, as I can see it emitting a red led when I use a mobile camera to check it....just to be sure, I also have a Harmony remote 300 that I was able to download the codes onto, and it's behaviour is the same.
Previously, pressing the remote invoked a responsive on the main unit, by it emitting a flash on the front panel led, which it no longer does. I can get to a menu, but no function on any button of the remote will allow any input/movement up/down the menu system, nor an acknowledged led flash.
I am assuming, that perhaps the ir receiver on the motherboard is not working?
I cannot, as yet, get any information from AVerMedia as to the IR receiver part number etc, to see if it can be replaced.
What I am trying to determine, as I am not very technically astute, is if there is a way for me to determine, with the unit still in place on the removed motherboard, if I can know whether the ir is actually faulty or not.
I will attach some pictures showing the board, serial numbers etc. I do see data on the board saying (??) the board has 5 different models/versions...checking one, such as C285 on a google search, shows it as a similar device as this ER310...it is listed in the 5 devices also.
Unfortunately, these are the best pictures I could do on my mobile, and the last close up, trying to determine the numbers on the ir are horrible, and I apologise, but cannot seem to do better, even on the macro settings on the samsung mobile camera that I used.
Can anyone help trying to tell an absolute beginner like me , how I can try to work out if this may be the problem stopping my unit from working? The only thing I have to use, is a cheap MM, no beep function, and I am pretty clueless how to use it correctly, but am willing to follow any advice / tutorial, of what to do and measure?
many thanks