ASUS ZenBook Pro 14 UX480F

[teshimine]

Good day friends

I know you can help me with this question

I have an ASUS ZenBook Pro 14 UX480F that has 16gb RAM and a 1050Q and with an Intel® Core i7-8565U

The problem is that of the 16gb of ram it only detects 8 as well as the 1050q nvidia does not detect it even in the device manager, it only works with integrated graphics of the processor, when the computer heats up the fans do not turn on

the charger works well and the battery also maintains a charge

I already performed the factory reset as well as installed updated drivers but nothing

any idea what it might be?

Thanks in advance

Greetings