Make: Asus Predator Helios 300
Model: N20C3
MFG date: 20/4/2021
S/N: NHQATEK001116068A83400
Motherboard model: GH51M LA-K862P Rev: 1A 2020-12-23
Issue: Motherboard has no power, no charging light with charger plugged in and will not turn on with power button. Customer states Laptop went off all of a sudden with no warning.
I have tried another charger and still does not work, customer confirmed that original charger works in another laptop of the same make and model.
I then removed the components (RAM and SSD's) and still no power.
I have removed the motherboard and tested the output of the DC IN jack on the board with the Charger connected and get 0.2V.
I tested the charger before inserting into the laptop and get 19.8V. When the charger has been inserted into the laptop it trips the charger out.
When I take the charger out I get a reading fluctuating between 0.1V and 0.4V from the charger tip. When the charger has been disconnected from the mains and left for about 10 seconds, I plug it back into the mains and test it, I get 19.8V back again.
Anybody got any ideas on what it may be, or what I can do to try and diagnose it?
Model: N20C3
MFG date: 20/4/2021
S/N: NHQATEK001116068A83400
Motherboard model: GH51M LA-K862P Rev: 1A 2020-12-23
Issue: Motherboard has no power, no charging light with charger plugged in and will not turn on with power button. Customer states Laptop went off all of a sudden with no warning.
I have tried another charger and still does not work, customer confirmed that original charger works in another laptop of the same make and model.
I then removed the components (RAM and SSD's) and still no power.
I have removed the motherboard and tested the output of the DC IN jack on the board with the Charger connected and get 0.2V.
I tested the charger before inserting into the laptop and get 19.8V. When the charger has been inserted into the laptop it trips the charger out.
When I take the charger out I get a reading fluctuating between 0.1V and 0.4V from the charger tip. When the charger has been disconnected from the mains and left for about 10 seconds, I plug it back into the mains and test it, I get 19.8V back again.
Anybody got any ideas on what it may be, or what I can do to try and diagnose it?
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