Alienware 17 R3 freezing in games

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  • paparazzo79
    Badcaps Veteran
    • Dec 2018
    • 298
    • Bosnia

    #1

    Alienware 17 R3 freezing in games

    Hi guys.
    I own Alienware 17 r3 6820HK GTX 980M.
    I purchased it recently tried some gaming (Rise of the Tomb Raider, Serious Sam) and after 10-15.min games freeze, but I could hear audio from game.
    Now I am not yet at home, but when it happens I do get separate window error message and will post it later.
    Then again there are moments when I could play for like an hour and no errors.
    From my experience reading about this issue, this means my GPU is dying, correct?
    I installed most recent nVidia drivers.
    Temp of GPU while gaming is max 76 C, but usually around 72 C depending on load.
    ​Could all this be a sign of lets say bad mosfet or some electronic component on grapics card?
    This is error message I get while gaming.
    Attached Files
  • mon2
    Badcaps Legend
    • Dec 2019
    • 13830
    • Canada

    #2
    0x887A006 : DXGI_ERROR_DEVICE_HUNG :: Rise of the Tomb Raider General Discussions (steamcommunity.com)

    Comment

    • paparazzo79
      Badcaps Veteran
      • Dec 2018
      • 298
      • Bosnia

      #3
      It happened so far in 2 games, they just feeeze.

      Comment

      • paparazzo79
        Badcaps Veteran
        • Dec 2018
        • 298
        • Bosnia

        #4
        So even it started issue (freezing) very soon after launching Unigine Heaven which was not the case before.
        Now I did messed up something from one website advising what to do in case of this error, I believe I did add some reg value.
        So one last thing to do is that I did removed latest installed nVidia driver with DDU and installled version from Dell website some older 4xx... version, and I ran Unigine Heaven and will leave it for an hour...wish me luck, so far so good.

        Comment

        • mon2
          Badcaps Legend
          • Dec 2019
          • 13830
          • Canada

          #5
          Yes, as per the shared thread in post #2.

          Released a new driver 445.87, it also did not have any problems when running Rise of the Tomb Raider

          Comment

          • paparazzo79
            Badcaps Veteran
            • Dec 2018
            • 298
            • Bosnia

            #6
            Sadly it freezes with older driver, too...

            Comment

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