I'm trying to repair a Samsung UN55D6050TFXZA that apparently has some bad LEDs. I purchased an LED testing tool and found the problem. Now, I need to disassemble the unit to get to the LED strips. I thought a Youtube video might help and found a few, but would like to rely on a Service Manual instead for disassembly. I looked for a Service Manual on-line and found a company offering them for $12.00 ($20.11 shipped), www.samsungparts.com. ShopJimmy did not have them, has no stock on the LEDs for my TV.
I ordered from www.samsungparts.com expecting to get a automatic email receipt. nope. I called their phone number, and was greeted with J & J International's phone tree. After a lengthy wait for sales, the sales rep said she'd "email a receipt right now.", nope. The next day I phoned back and was told by Customer Service a tracking number would be sent when the product ships, nope. They charged my credit card the day I placed the online order.
Today, about 8 days later, I got a flash drive in the mail labelled SERVICE MANUAL. Inserted it into the computer, scanned for viruses, anxious to see my SERVICE MANUAL, only to find a.......USER'S MANUAL. I called Customer Service again, explained my frustration and she asked for my order number. Before I could say the number I heard CLICK, disconnected. Called them back, waited more and finally gave up. Called 1-800-SAMSUNG (726-7864) and tried to get a SERVICE MANUAL, nope, they don't have them. They suggested I call an authorized Tech Repair Center, number 321-953-5294, United Service Samsung (Googled the number and it's J & J International. I filled out an online complaint on the www.samsungparts.com website and placed a call to my credit card company to dispute the charge.
So, is it even possible to obtain a real Samsung Service Manual for my TV? Or, should I just disassemble it by trial and error?
I ordered from www.samsungparts.com expecting to get a automatic email receipt. nope. I called their phone number, and was greeted with J & J International's phone tree. After a lengthy wait for sales, the sales rep said she'd "email a receipt right now.", nope. The next day I phoned back and was told by Customer Service a tracking number would be sent when the product ships, nope. They charged my credit card the day I placed the online order.
Today, about 8 days later, I got a flash drive in the mail labelled SERVICE MANUAL. Inserted it into the computer, scanned for viruses, anxious to see my SERVICE MANUAL, only to find a.......USER'S MANUAL. I called Customer Service again, explained my frustration and she asked for my order number. Before I could say the number I heard CLICK, disconnected. Called them back, waited more and finally gave up. Called 1-800-SAMSUNG (726-7864) and tried to get a SERVICE MANUAL, nope, they don't have them. They suggested I call an authorized Tech Repair Center, number 321-953-5294, United Service Samsung (Googled the number and it's J & J International. I filled out an online complaint on the www.samsungparts.com website and placed a call to my credit card company to dispute the charge.
So, is it even possible to obtain a real Samsung Service Manual for my TV? Or, should I just disassemble it by trial and error?
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