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Zephyrus G14 GA401QH-211 reaches bios but has no serial number and can't detect NVME drives

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  • evilgenius31
    New Member
    • Aug 2025
    • 7
    • United States
    #1

    Zephyrus G14 GA401QH-211 reaches bios but has no serial number and can't detect NVME drives

    Hi Everyone -

    I'm working on a Zephyrus G14 GA401QH-211. I bought it on ebay, knowing it only boots to the bios. The serial number is missing when I enter the bios. I've also attempted to use multiple NVME SSDs, but the bios can't detect them.

    Does this seem like a software issue, or a hardware issue with the nvme slot / pcie controller?

    Thanks!
    Tags: None
    • SMDFlea
      Super Moderator
      • Jan 2018
      • 23917
      • UK
      #2
      Originally posted by evilgenius31
      Hi Everyone -

      I'm working on a Zephyrus G14 GA401QH-211. I bought it on ebay, knowing it only boots to the bios. The serial number is missing when I enter the bios. I've also attempted to use multiple NVME SSDs, but the bios can't detect them.

      Does this seem like a software issue, or a hardware issue with the nvme slot / pcie controller?

      Thanks!
      I think someone has messed around with the bios before or it`s got corrupted during an update ,that`s why the serial is missing. Post your corrupt backup and laptop serial number in a new topic in the bios requests section and someone will try to help - https://www.badcaps.net/forum/troubl...-requests-only

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