HELP!! Asus ux363ea Zenbook 13 problem with usbc controller

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  • fixpcuyst
    New Member
    • Oct 2025
    • 5
    • Uruguay

    #1

    HELP!! Asus ux363ea Zenbook 13 problem with usbc controller

    Hi guys, I'm having a problem with this Ux363EA motherboard. I'm here to tell you:

    A few days ago, a client brought me this ZenBook 13 with a completely burned-out USB port, including the charger. Upon inspecting the motherboard, I found a lot of sulfate everywhere and a small explosion on the USB controller and the surrounding area (I've attached photos).
    The laptop turns on and works without problems, but it doesn't charge (obviously), nor does the USB port, which is healthy (obviously, the USB controller is burned-out).
    I'm attaching photos and I'll ask you how I can proceed with the repair.
    Please keep in mind that I'm from Uruguay, and it's difficult for me to obtain the necessary spare parts. Also, if you could tell me where to buy them so they arrive in my country, I'd appreciate it!

    Attached Files

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