Re: dell Optiplex gx280

Dell has finally agreed to change the motherboards on all of our 1300+ GX280's bad caps or not.

Re: dell Optiplex gx280

That may be the case. Then again on some boards the caps near the RAM-slots are failing too. I haven't seen this in more then 2 or 3 of the 50 cases we have so far. That could of course be because of heat. Maybe the PC is placed by a radiator or something..

Re: dell Optiplex gx280

Here is a picture of some caps on the motherboard.



you can find some more pics with better resolution [URL=http://www.gamerlamers.com/badcaps/]here[/URL]Re: dell Optiplex gx280

Here is a picture of some caps on the motherboard.



you can find some more pics with better resolution [URL=http://www.gamerlamers.com/badcaps/]here[/URL]...

Re: dell Optiplex gx280

Users report of loud CPU-fans. The the computer gets really slow and unstable. Then it won't boot anymore. They get through POST and starts booting Windows XP and then the screen goes blank and you have to pull to power cord to shut it down.

Dell said they had a check list that they can go through over the phone to identify the problem. That was 2 days ago. I still haven't gotten any list.

We need the list to be able to get Dell to repair the computers. Without it users have to send in the machines to a central location to be...

Re: dell Optiplex gx280

I have just come from a meeting with Dell. They will do a preemtive repair on approx 200 critical, meaning they will replace the motherboard on 200 computers before any problems can occur.
The rest will be handled like we handle them now. The user reports to us of a problem with the computer. We, in collaboration with the user, troubleshoot over the phone, and if it turns out to be a problem with the caps we send out a new computer to the user and the user sends us the broken one. Then we report it to Dell and they come and fix the computer.

Re: dell Optiplex gx280



Up until now we have just called Dell and got a repair-guy over the next day, but now the number of machines with this problem is steadily rising making that impossible. We have a pool of computers we send out to users all over the country, but the pool is now dried out because of the problems.

The situation as of now is that we have several user without the proper equipment to do their job.

We are going to have a sit down with Dell to find a solution.

I don't have any pictures at the time but I...

Re: dell Optiplex gx280

We have approx 1200 GX280 in our organization and are experiencing major problems with bad caps. The machines was aquired about 18 months ago.