Thank you very much, Tech@lap, for your response. My laptop ended up shutting down. I had no choice. I just turned it on after seeing your message, and I'll leave it on as long as necessary. This is the new challenge code.
PC SERIAL 1H135660H
CHALLENGE CODE XBB13-3PNDW-NQJ3V-3287A-4GF56
Thank you very much. I look forward to hearing from you if possible, and I'm sorry for the inconvenience.