Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

Well, I called my last one in yesterday!





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Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

I finally came across my first GX280 with melting caps...

Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

I have two guesses as to why they are going through you, they don't want to spend the 30- 40 mins on the phone for each of these system's service calls to be called in and given case and dispatch numbers etc. or they have their paperwork screwed up somewhere. I work for a LARGE corporation also, and I only support 600 or so computers, the division's main parts depot has these replacement boards stacked to the ceiling constantly coming in and going out. I can't see your one client putting a damper on this...

Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

Your client has real problems, because the MOST is three days it should take. Usually, the next working day after the case and dispatch numbers are issued the board is received. Your 'client' says months? Something is not right. I am no apologist for Dell, by any means. You don't ship anything to Dell until you receive the replacement board [B]FIRST[/B]. The bad board gets sent back in the box the replacement came in. Your story is either untrue or your client went through a middleman of some sort not directly...

Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

If they were legit boards from Dell , it seems they would have no problem calling Dell back immediately and telling them that I got a DOA part.

Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

I would just call the standard warranty number, when they get to the time they say "The warranty ran out on ..." just tell them they are thermal events with leaking capacitors. They will tell you to try this or that but be firm.


Mike

UPDATED PHONE# Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

Dell Warranty Parts Direct News
Out of Warranty Support Coverage
Dell™ Technical Support ([B]800-822-8965/extension 724-3891[/B]) will provide OUT OF WARRANTY coverage in North, Central and South America for OptiPlex™ SX270 USFF (Ultra Small Form Factor only), GX270 and GX280 systems with failed motherboards due to expanding or leaking capacitors. Timeframe coverage is limited to 5 years from date of purchase, or until January 31, 2008, whichever comes first.

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Re: Dell OptiPlex™ SX270 / GX270 / GX280 OUT OF WARRANTY SUPPORT PROGRAM

I have called in 4 of these GX270s so far, that have fallen out of warranty.

This is a simple motherboard replacement anyone can do it.

You just call in 1-800-822-8965 have the serial number off of the back ready for when they ask you. You give them the serial number they will look it up and say oh, you are out of warranty. Tell them you have a "Thermal Event" come up on the screen when trying to reboot or whatever your particular problem is and tell them that you...

I just joined today so I don't know if this has been posted here yet.

[url]http://warrantypartsdirect.dell.com/us/program/T1910000.ASP[/url]


Dell OptiPlex™ SX270 / GX270 / GX280
Out of Warranty Support Program



Dell™ will provide OUT OF WARRANTY coverage in North, Central and South America for OptiPlex™SX270(UFF), GX270, GX280 systems with failed motherboards due to expanding or leaking capacitors for 5 years from date of purchase, or until 31-January-2008, whichever comes first.

Customers with...