Re: Yet another victim of Antec! Q about cap replacement or RMA
We sell almost 2 million PSUs per year. The people who experience failures may believe that there are a lot of defective units. Despite the apparent quantity, it is a tiny percentage. As for the SmartPower, I hope you got it replaced under warranty. We understand there were issues with some of the caps supplied to us for the 5VSB circuit but all of the affected units have hopefully been replaced by now. If an SP is exhibiting one of the following symptoms:
1. high pitched noise
2. trouble starting
...
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Re: Yet another victim of Antec! Q about cap replacement or RMA
PCBONEZ, saw you over on experts-exchange. Good post. You're certainly right about the cramped spaces inside a high-watt PSU.
As for the NeoHE (NeoPower) and ASUS motherboards, there was an issue all right. The incompatibility had to do with minimum loads and startup timing. The NeoHE PSU worked perfectly with other motherboards, which makes it somewhat simple. Our design fix in response to these motherboard problems was not to fix a 'defect' in our PSU. It was to adjust our reaction to a new way of handling...
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SmartPowers, caps, RMA, and other models
The CompUSA by me closed its doors this last summer.
I admire the fervor I see here of people who want a high quality PSU.
Antec makes many models of PSU, and in the time I spent working in support I talked to many people who were upset that their PSU had failed. I also got to see the whole capacitor issue from the front row.
The SmartPowers were the quiet home-user model designed for people who turned on their computers for a few hours per day. The SmartPower was also the biggest selling...
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Re: Yet another victim of Antec! Q about cap replacement or RMA
While one might assume after reading some of these posts that Antec has a 100% failure rate, if it were really that bad, we would be out of business. We understand that units do fail, and in those cases we are sorry and encourage those that have problems to get in contact with customer support.
We would also like to put things into a bit more perspective. Please keep in mind that Antec has been the #1 case & power supply manufacturer in North America for many years. This means that there's a lot more of our...
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Re: Yet another victim of Antec! Q about cap replacement or RMA
Just wanted to chime in on this issue. While it is true that the Smart Power line of power supplies did have a batch problem with one of the capacitors, that issue has been resolved.
The True Power II line was no affected at all by this problem, and there are no known capacitor issues with the True Power II PSUs.
We believe strongly in the quality of Antec products, and want you to know that if you do have any issues with your product you can contact our Customer Support department at...
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