Re: Dell latitude e6410 bios password

I have a Latitude E6410 that I got from a university surplus that has an administrator password on it. I contacted Dell and after about 6 messages finally got a password from them. It didn't work. It wasn't even in the same format as all the other passwords I've seen here or on other sites. I think the guy didn't give me a correct password.

The service tag is: 1NTCRM1-1F5A
BIOS version: A09

Thank you