Samsung UE37D5520 boot loop partly fixed

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  • notallbad
    Badcaps Legend
    • Oct 2012
    • 1183
    • UK

    #1

    Samsung UE37D5520 boot loop partly fixed

    So the tv is a Samsung Ue37D5520, found a UE40D5520 tv with what I believe to have a faulty panel so out comes the main board to donor into the 37".

    Board connected and tv powers on and appears to stay on but what should I do before doing any reset, fw update, connect to a network or use apps etc...???

    Also should the usb update file be for the UE37 or UE40???

    thanks
    Last edited by notallbad; 08-01-2022, 04:26 PM.
  • nomoresonys
    Badcaps Legend
    • Jan 2013
    • 12075
    • U.S.

    #2
    Re: Samsung UE37D5520 boot loop partly fixed

    think the firmware will be the same for both.

    Comment

    • notallbad
      Badcaps Legend
      • Oct 2012
      • 1183
      • UK

      #3
      Re: Samsung UE37D5520 boot loop partly fixed

      yh think your right, filenames the same and file size the same.

      So should I do a factory reset first in service menu then with the tv on insert usb stick with Samsung website Update file?
      What step is needed next?

      Guy on ebay who does programmed nand chips recommends doing a software reset/software upgrade, and Smart upgrade procedure after installing his chip.

      What is the smart upgrade? anyone
      Last edited by notallbad; 08-01-2022, 04:50 PM.

      Comment

      • nomoresonys
        Badcaps Legend
        • Jan 2013
        • 12075
        • U.S.

        #4
        Re: Samsung UE37D5520 boot loop partly fixed

        ok, now I read it right, go ahead and try it see how it acts, last sammy I did with a slightly different board worked straight away, didn't need to reset or update.
        Last edited by nomoresonys; 08-01-2022, 04:57 PM.

        Comment

        • notallbad
          Badcaps Legend
          • Oct 2012
          • 1183
          • UK

          #5
          Re: Samsung UE37D5520 boot loop partly fixed

          Well the factory reset and update to 1025 went ok but before this the Smarthub function just says network not currently connected though have tried a lan cable and a samsung wifi dongle that does connect to router but still no smarthub function on tv?
          Have checked date/time settings, switching between auto and manual but still no dice!

          Comment

          • nomoresonys
            Badcaps Legend
            • Jan 2013
            • 12075
            • U.S.

            #6
            Re: Samsung UE37D5520 boot loop partly fixed

            I'm not exactly sure but none of the tv makers are too swift with keeping the apps and stuff updated and functioning as the tvs get older, they may have abandoned it.

            Comment

            • nomoresonys
              Badcaps Legend
              • Jan 2013
              • 12075
              • U.S.

              #7
              Re: Samsung UE37D5520 boot loop partly fixed

              I have evn seen where an update will break a function that previously worked and I'm pretty sure they do it on purpose, why? I don't know.

              Comment

              • nomoresonys
                Badcaps Legend
                • Jan 2013
                • 12075
                • U.S.

                #8
                Re: Samsung UE37D5520 boot loop partly fixed

                maybe make sure ALLSHARE is on.

                Comment

                • nomoresonys
                  Badcaps Legend
                  • Jan 2013
                  • 12075
                  • U.S.

                  #9
                  Re: Samsung UE37D5520 boot loop partly fixed

                  ❑ ❑ Setting❑the❑Network❑
                  ❑ ■
                  Network❑Settings❑

                  O
                  MENUm❑→❑Network❑→
                  Set the network connection to use AllShare™ and perform software upgrade.
                  ❑ ■
                  Network❑Status

                  O
                  MENUm❑→❑Network❑→
                  You can check the current network and Internet status.

                  ❑ ■
                  AllShare❑Settings

                  MENUm❑→❑Network❑→
                  O
                  Selects whether to use the call arrivals text message contents, and schedules
                  set on the network. For details on set up options, refer to the "AllShare™"
                  instructions.
                  For LCD 550 series and above
                  Network❑Settings
                  → ENTERE
                  Network❑Status
                  AllShare❑Settings
                  English
                  → ENTER

                  Comment

                  • nomoresonys
                    Badcaps Legend
                    • Jan 2013
                    • 12075
                    • U.S.

                    #10
                    Re: Samsung UE37D5520 boot loop partly fixed

                    you probably already have this, some downloads there: https://www.samsung.com/uk/support/m...E37D5520RKXXU/

                    Comment

                    • notallbad
                      Badcaps Legend
                      • Oct 2012
                      • 1183
                      • UK

                      #11
                      Re: Samsung UE37D5520 boot loop partly fixed

                      Not exactly sure, but after doing the update to 1025 I went via main menu, Support, Smart Hub and it said 'Installing' then 'Starting' and up came smarthub and working now.
                      Sure enough smarthub updated from ver 3.288-6.0.00067 to ver 3.7451-6.0.00067
                      Before the update when I went through the menu to smarthub it just said 'starting' so possibly this step needs to take place after the update. Possibly???

                      Its also on its own done a service update on bbciplayer, bbcnews, muzu.tv.

                      Shall proceed with 1027 update though doubt theres much more benefit to be had.
                      Last edited by notallbad; 08-01-2022, 07:31 PM.

                      Comment

                      • nomoresonys
                        Badcaps Legend
                        • Jan 2013
                        • 12075
                        • U.S.

                        #12
                        Re: Samsung UE37D5520 boot loop partly fixed

                        Cool, glad to hear it

                        Comment

                        • notallbad
                          Badcaps Legend
                          • Oct 2012
                          • 1183
                          • UK

                          #13
                          Re: Samsung UE37D5520 boot loop partly fixed

                          Went ahead and did the 1027 usb update all ok.

                          Although smarthub starts no apps still, bummer.

                          Anyway, i did the plug and play option in menu (1st time installation) and in the process i decided to check for updates (skipped this step previously) and it found a 1027 update, well, I thought I had just done that, so it did it anyway but to no benefit still.

                          Beginning to think corrupt nand.

                          Comment

                          • nomoresonys
                            Badcaps Legend
                            • Jan 2013
                            • 12075
                            • U.S.

                            #14
                            Re: Samsung UE37D5520 boot loop partly fixed

                            Saw this, don't know if it is just that app or what but I didn't see your model on the list so it might not even be relevant: https://www.samsung.com/uk/support/t...012-smart-tvs/
                            Last edited by nomoresonys; 08-02-2022, 06:51 AM.

                            Comment

                            • nomoresonys
                              Badcaps Legend
                              • Jan 2013
                              • 12075
                              • U.S.

                              #15
                              Re: Samsung UE37D5520 boot loop partly fixed

                              a few things to try: https://kcscfm.com/samsung-tv-apps-not-working/

                              Comment

                              • nomoresonys
                                Badcaps Legend
                                • Jan 2013
                                • 12075
                                • U.S.

                                #16
                                Re: Samsung UE37D5520 boot loop partly fixed

                                1 Press the Smart Hub button.
                                2 Select Featured. ...
                                3 Navigate to an App that needs updating, then press and hold the Enter button until a sub menu appears.
                                4 Select Update apps.
                                5 Click Select All.
                                6 Select Update.
                                Any apps with an available update will begin updating.

                                Comment

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