Samsung UE37D5520R stuck in boot loop

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  • notallbad
    Badcaps Legend
    • Oct 2012
    • 1183
    • UK

    #1

    Samsung UE37D5520R stuck in boot loop

    From initial power (plug in socket) the tv immediately turns on and goes in a boot loop.
    Power on,red stby light, Samsung Smart logo, 4 red blinks as logo goes and Hdmi1/DVI 'Source' appears on screen but no picture (now tv box connected to hdmi1 port), tv shuts down and cycle starts again!

    First thing to try I guess is fw update, but is it safe to do so? taking into account its power cycling.

    On initial inspection the boards and connectors look good.
    Disconnect the main and the backlights come on and remain on, no power cycle/shutdown.

    Photos to follow
    Psu - bn44-00422B rev1.3
    main- bn41-01660A
    panel - LD370BGB-C1 (Samsung)
    tcon - T315HW04
    Attached Files
    Last edited by notallbad; 08-24-2020, 10:33 AM.
  • yokoono
    Badcaps Veteran
    • Apr 2010
    • 475

    #2
    Re: Samsung UE37D5520R stuck in boot loop

    The D5XXX series is famous for this defect. Try cooling spray on the nand memory. Before starting or immediately after starting.

    Comment

    • diif
      Badcaps Legend
      • Feb 2014
      • 6978
      • England

      #3
      Re: Samsung UE37D5520R stuck in boot loop

      It's usually bad blocks on the Nand causing a boot loop after showing the logo, you can try an FW update but it usually needs replacing.

      Comment

      • notallbad
        Badcaps Legend
        • Oct 2012
        • 1183
        • UK

        #4
        Re: Samsung UE37D5520R stuck in boot loop

        yh, I was hoping I'd get away without having to change the nand. Main board swap is def a no-go as they are stupidly priced!

        Comment

        • yokoono
          Badcaps Veteran
          • Apr 2010
          • 475

          #5
          Re: Samsung UE37D5520R stuck in boot loop

          For nand. With this I repaired, on the same day, 3 of the D5500 series. If it starts enter the service menu and give factory reset and then update to the latest software of the manufacturer.
          Attached Files
          Last edited by yokoono; 08-24-2020, 10:54 AM.

          Comment

          • notallbad
            Badcaps Legend
            • Oct 2012
            • 1183
            • UK

            #6
            Re: Samsung UE37D5520R stuck in boot loop

            ok so freezing the bugger worked.
            Tv on and working at the mo.
            Wot next? Do a factory reset, update???

            Comment

            • yokoono
              Badcaps Veteran
              • Apr 2010
              • 475

              #7
              Re: Samsung UE37D5520R stuck in boot loop

              Factory reset and update. The nand must be cooled either before the TV is plugged in or immediately after it has been plugged in. Try both methods. If you are lucky you can repair it without replacing the nand memory.
              Last edited by yokoono; 08-24-2020, 11:17 AM.

              Comment

              • notallbad
                Badcaps Legend
                • Oct 2012
                • 1183
                • UK

                #8
                Re: Samsung UE37D5520R stuck in boot loop

                factory reset done via service menu

                Comment

                • yokoono
                  Badcaps Veteran
                  • Apr 2010
                  • 475

                  #9
                  Re: Samsung UE37D5520R stuck in boot loop

                  Yes.

                  Comment

                  • notallbad
                    Badcaps Legend
                    • Oct 2012
                    • 1183
                    • UK

                    #10
                    Re: Samsung UE37D5520R stuck in boot loop

                    update done via online, all good so far.
                    Lucky the tv stayed on long enough for it to download and install it, phew!

                    Comment

                    • notallbad
                      Badcaps Legend
                      • Oct 2012
                      • 1183
                      • UK

                      #11
                      Re: Samsung UE37D5520R stuck in boot loop

                      Still going. touch wood.

                      Comment

                      • notallbad
                        Badcaps Legend
                        • Oct 2012
                        • 1183
                        • UK

                        #12
                        Re: Samsung UE37D5520R stuck in boot loop

                        Thankyou for the help.
                        Looks like its sorted it, haven't swithed it off yet though.

                        Comment

                        • notallbad
                          Badcaps Legend
                          • Oct 2012
                          • 1183
                          • UK

                          #13
                          Re: Samsung UE37D5520R stuck in boot loop

                          So, on Smarthub (connected to wifi via dongle) and it started to do an auto update for smarthub, thats when the problems came back! dammit. oh well.

                          So back to reboot loop.

                          Comment

                          • yokoono
                            Badcaps Veteran
                            • Apr 2010
                            • 475

                            #14
                            Re: Samsung UE37D5520R stuck in boot loop

                            Update the stick not online.

                            Comment

                            • Davi.p
                              Hobbist
                              • Sep 2009
                              • 4260
                              • Italy - Milan

                              #15
                              Re: Samsung UE37D5520R stuck in boot loop

                              if you freeze it again it starts well or not?

                              Comment

                              • notallbad
                                Badcaps Legend
                                • Oct 2012
                                • 1183
                                • UK

                                #16
                                Re: Samsung UE37D5520R stuck in boot loop

                                yh freezing it got me back and re-installed online, not convinced it completed properly the first time, so got it back again!

                                Comment

                                • notallbad
                                  Badcaps Legend
                                  • Oct 2012
                                  • 1183
                                  • UK

                                  #17
                                  Re: Samsung UE37D5520R stuck in boot loop

                                  Then in Smarthub it did the auto update again but actually worked this time

                                  Comment

                                  • William1967
                                    Badcaps Veteran
                                    • Nov 2017
                                    • 203
                                    • Netherlands

                                    #18
                                    Re: Samsung UE37D5520R stuck in boot loop

                                    Freeze Spray sometimes helps, but the bad blocks do not disappear. Personally, I have never succeeded with freeze spray. The best thing to do is to reprogram the NAND and turn off the auto update option in the menu. For reprogramming you do need good working software.

                                    Comment

                                    • notallbad
                                      Badcaps Legend
                                      • Oct 2012
                                      • 1183
                                      • UK

                                      #19
                                      Re: Samsung UE37D5520R stuck in boot loop

                                      what hardware and software do you use for these nands?

                                      Comment

                                      • diif
                                        Badcaps Legend
                                        • Feb 2014
                                        • 6978
                                        • England

                                        #20
                                        Re: Samsung UE37D5520R stuck in boot loop

                                        I use a GQ-5X NAND programmer. https://www.mcumall.com/comersus/sto...idProduct=4583 It comes with the necessary software.

                                        Comment

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