Randomly cracking Pdp's ???

[ReeceyBurger123]

Hi all got a strange one, a previous customer of mine whom takes good care of his possessions, brought a slim line samsung plasma tv around 1 year ago they said its been great-picture as well as sound- then last night they were watching and he said that "loud bang and the tv went off and a huge crack formed on the inner glass/screen now it wont turn on at all, is there any thing that can be done Reece as its just out of warranty ?". What could of happened its not wall mounted and he said that he didn't knock it or even move it, strange or what ?

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

Im thinking that the frame could have been sent out with a defect or uneven bow in it when the pdp glass was installed or it got bowed which put pressure on the glass that when heated after use got fragile and caused a micro fracture then just fully spread down the screen. I doubt that the customer would have done it by a genuine accident but you never know.

[SteveNielsen]

Re: Randomly cracking Pdp's ???

Customers make up all sorts of stuff and leave important information out, such as the possibility that just before the loud bang the TV was knocked off of whatever it was setting on.

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

Yeah just seems odd for the guy as hes a cautious and honest guy maybe he did damage it either way its cracked some how and isnt fixable.

[SteveNielsen]

Re: Randomly cracking Pdp's ???

All the more reason to be embarrassed about it.

[stj]

Re: Randomly cracking Pdp's ???

whats behind the area that broke?

i'v seen a plasma with the rear cracked from a pcb post that got pushed back into it by something impacting the back of the set.

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

Not sure mate will asking him, and get back to you.

[steviewonder]

Re: Randomly cracking Pdp's ???

mmm.the ps43d450 have a habit of this.Would be very interesting to know if it is one of those..

[tom66]

Re: Randomly cracking Pdp's ???

Definitely. It's a known issue with Samsung plasma sets.

Samsung won't admit it, but the D series, and some of the E series, are VERY well known to spontaneously crack. It appears to be a thermal thing, as the glass gets hot it can crack.

If you complain, they'll fob you off. If you complain loud enough they'll replace the panel or TV. It's a shame, because I quite like the pic quality of some of the lower-end D-series TVs. And the 51" set (PS51D450) isn't too badly put together.

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

Thanks for that Tom and guess what it is ps43d450 d series thanks for confirming that it seemed too odd for the guy to make up a lie that it randomly cracked while being on for a few hours. So guess another shoddy design from samsung is the real issue, such a shame.

[vinceroger69]

Re: Randomly cracking Pdp's ???

If he still has proof of purchase etc maybe worth making a few phone calls to see what if anything there willing to do.

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

He ended up buying a tv off me in part exchange for the PS43d450 he now has a nice panny plasma

[tom66]

Re: Randomly cracking Pdp's ???

So just went to see a PS43E450A1W, woman said no picture thought Y-main/PSU/control etc.

Nope, cracked panel, tiny spiderweb, not impact as outer glass undamaged. Flashed brief faint Samsung logo with many jumbled lines, then shut down, so panel still holds gas surprisingly, but there are electrode shorts causing problems with buffer board / Vscan.

Very common issue - definitely look out for it when you buy one of these sets with no picture.

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

Yes as suspect E450 is affected just like the one I had which was a D series but E uses same panels if my research is correct.

[ReeceyBurger123]

Re: Randomly cracking Pdp's ???

Common issue on the E550 as well, had it happen today.