Picked this one up a few days ago. QN82Q60R. Screen works perfectly and sound works but after booting, the unit randomly becomes unresponsive to input (though whatever is on the screen will continue to play).
Tried standard reset - no improvement.
Tried service mode reset - No improvement
Service menu is difficult to navigate as the unit regularly crashes / locks up which means i have to restart the set.
Something i have also not seen before is that sometimes (not always) when i enter the service menu, i get an error "ERR by empty version Data. Please contact factory service team". Sometimes this error goes away after a few minutes, sometimes not. When the error comes up, i am unable to navigate the service menu at all.
My suspicion is some kind of software corruption on the main board or possibly bad memory / ram?
I do have a replacement main board (from a QN55Q60R) but that also turns out to be bad- Image is solarized and "pulses" so not sure that is any better. But it does not lock up so i have two different boards with two different issues.
Would appreciate any and all help.
Tried standard reset - no improvement.
Tried service mode reset - No improvement
Service menu is difficult to navigate as the unit regularly crashes / locks up which means i have to restart the set.
Something i have also not seen before is that sometimes (not always) when i enter the service menu, i get an error "ERR by empty version Data. Please contact factory service team". Sometimes this error goes away after a few minutes, sometimes not. When the error comes up, i am unable to navigate the service menu at all.
My suspicion is some kind of software corruption on the main board or possibly bad memory / ram?
I do have a replacement main board (from a QN55Q60R) but that also turns out to be bad- Image is solarized and "pulses" so not sure that is any better. But it does not lock up so i have two different boards with two different issues.
Would appreciate any and all help.
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