vizio M3D550KDE Black & white picture

[yankys]

HI everyone Pick up this 55" VIZIO tv that only plays in black and white picture doesn't matter what inputs HDMI or apps, but all the menus are in color, if you're on Netflix everything in color until you play any show. I'm thinking main board if so, can the board be reflowed to try and correct this?

[yankys]

Re: vizio M3D550KDE Black & white picture

Here some pictures of how it's doing.

[CapLeaker]

Re: vizio M3D550KDE Black & white picture

First I’d do a factory reset and see if the latest firmware is flashed.

[yankys]

Re: vizio M3D550KDE Black & white picture

Ok let me check in on how to do this and I'll post my results.

[yankys]

Re: vizio M3D550KDE Black & white picture

I did the factory reset and still no difference not seeing a way to check for update or a way to do a update on this model.

[diif]

Re: vizio M3D550KDE Black & white picture

A faulty HDMI IC maybe ?

[yankys]

Re: vizio M3D550KDE Black & white picture

So replacement of the main may fix it?

[nomoresonys]

Re: vizio M3D550KDE Black & white picture

I think so, seems like a mainboard issue, not sure exactly where on board tho.

[CapLeaker]

Re: vizio M3D550KDE Black & white picture

hmm... press the picture mode button on the TV remote and go through all of them settings. Some report having luck just by flashing the latest firmware on it and fixing the issue. check the hdmi ports on the main board.

[yankys]

Re: vizio M3D550KDE Black & white picture

I've went through all the picture menus no change, I would like to try to flash the latest firmware but I’m not sure where to find it or how to flash it to this TV. as I’m not seeing a firmware update Area anywhere in the menu any help on this will be greatly appreciated it

[nomoresonys]

Re: vizio M3D550KDE Black & white picture

see if that helps, guess they want you to put your serial # in there: https://support.vizio.com/s/firmware...language=en_US

[yankys]

Re: vizio M3D550KDE Black & white picture

I'll give this a try and post my findings thank you

[KYBOSH]

Re: vizio M3D550KDE Black & white picture

A faulty HDMI IC maybe ?

Would an HDMI IC affect in-app video playback as well?
OP says it doesn't matter what the source is.

At first glance I figured its the BGA IC on the mainboard. Ive read somewhere how a visible degradation of picture quality when it comes to to perform high resolution video playback is one symptom that the BGA IC is having issues.

[diif]

Re: vizio M3D550KDE Black & white picture

Would an HDMI IC affect in-app video playback as well?
OP says it doesn't matter what the source is.

At first glance I figured its the BGA IC on the mainboard. Ive read somewhere how a visible degradation of picture quality when it comes to to perform high resolution video playback is one symptom that the BGA IC is having issues.

It's a known issue, it's unlikely to be the same BGA ball(s) cracking every time, leaving the menus in colour but the video in B&W.
With a minimal description of testing and no photo of the mainboard it was an educated guess. If Netflix is through the app and not HDMI then I guess it isn't the HDMI IC.

[yankys]

Re: vizio M3D550KDE Black & white picture

Yes Netflix thru the app and any app on the TV is in color you can scroll through the menu apps in color but as soon as you play a program it turns to black and white