HP 14-cf0014dx

[Mazorca]

Hi, I have an HP 14-cf0014dx that came in turning on and only asked for the windows password to be reset. It was reset by just filling nothing in the fields and it turned itself off, in front of the customer. It will turn on again but no video, no beeps, fan on high and after about 10 seconds, it turns itself off. I have tried obtaining the original BIOS from HP support, but for some reason it does not appear at all, all other drivers are there but not for the BIOS.
Can someone clean this BIOS or suggest where or how to do it?

[lapfix]

Re: HP 14-cf0014dx

Try and give feedback

[Mazorca]

Re: HP 14-cf0014dx

Thank you lapfix, unfortunately, it does exactly the same thing, fan turns on high, no video and after a few seconds it turns off, no loop. Fault lies somewhere else, and customer just wants his data out, will buy another one.

[SMDFlea]

Re: HP 14-cf0014dx

Try this virgin bios from HP. You will need to enter the serial etc using nbdmifit/wndmifit/HP BCU bios config utility.

[Mazorca]

Re: HP 14-cf0014dx

Thank you SMDFlea. Unfortunately, the laptop still has same symptoms, no video, turns on and then off. I believe this must be a hardware issue. What surprises me is that there is no BIOS update for this laptop from HP support. I will examine this BIOS and get the tools mentioned, already I have learned a lot.
Update: laptop no longer in my hands. I really wanted to fix it.