Surface Pro 9, i5 version, lost touch on screen after upgrading hard drive, and ISH Power State shows Disabled

[hotgly]

After upgrading the factory 128Gb SSD to a 512Gb WD_Black SN770M, this surface pro lost touch on screen, no touch in windows or in UEFI.
The Human Interface Devices did find touch and stylus but it shows Disabled in windows device manager.
I am not sure if this is a bios problem or hardware problem, already tried reinstall and reset from windows, not working. And now trying to clean/reset the bios.

Computer model is: Surface Pro 9, i5, 8GB memory, 128GB
Serial number: 0F00S2Y22353BF

Intel(R) ME Code Versions:
BIOS Version 12.200.143
MEI Driver Version 2251.4.2.0
FW Version 16.1.27.2176 LP Consumer

PCH Information
PCH Name ADL
PCH Device ID 5182
PCH Revision ID A1
PCH SKU Type Production PRQ Revenue
PCH Replacement State Disabled
PCH Replaceable Counter 0
PCH Unlocked State Disabled

The bios dump seems working using FPTW64 from CSME System Tools v16.1 r0, but mFit could not decompose the image.
The dump bin image is attached, and full output of MEInfo64 and MEAnalyser is also attached.
Pease help analyze or clean the bios. Much appreciated!

[hotgly]

A USB reset using microsoft factory recovery didn't bring back the touch either.

[qayyum786]

plug your old 128gb ssd and check on it before upgrade ssd touch was working in old 128gb ssd right ?

[hotgly]

plug your old 128gb ssd and check on it before upgrade ssd touch was working in old 128gb ssd right ?

THanks. Yes, I tried and the touch didn't work either. It stopped working in UEFI or USB boot, so the issue is not on the hard drive.

[minhdigital]

THanks. Yes, I tried and the touch didn't work either. It stopped working in UEFI or USB boot, so the issue is not on the hard drive.

Send to you, try

[hotgly]

Send to you, try

Thanks! Is CSME System Tools v16.1 r0 the right tool for this machine? I've never tried written an image back and worried about making a bigger mess. Please kindly point me to a guideline. Appreciated!

[hotgly]

Send to you, try

The flash_edit.bn seems contain almost all FF in hex compare. Please help take a look.

[hotgly]

Send to you, try

Hi, minhdigital, I just tried programming with your file and didn't succeed. Please help take a look and the error says:


Tools\CSME System Tools v16.1 r0\CSME System Tools v16.1 r0\Flash Programming Tool\WIN64>FPTW64 -f flash_edit.bin
Intel (R) Flash Programming Tool Version: 16.1.25.2049
Copyright (C) 2005 - 2022, Intel Corporation. All rights reserved.

Reading HSFSTS register... Flash Descriptor: Valid

--- Flash Devices Found ---
ID:0xEF6019 Size: 32768KB (262144Kb)


Error 167: Protected Range Registers are currently set by BIOS, preventing flash access.
Please contact the target system BIOS vendor for an option to disable
Protected Range Registers.

FPT Operation Failed.

[minhdigital]

Hi, minhdigital, I just tried programming with your file and didn't succeed. Please help take a look and the error says:


Tools\CSME System Tools v16.1 r0\CSME System Tools v16.1 r0\Flash Programming Tool\WIN64>FPTW64 -f flash_edit.bin
Intel (R) Flash Programming Tool Version: 16.1.25.2049
Copyright (C) 2005 - 2022, Intel Corporation. All rights reserved.

Reading HSFSTS register... Flash Descriptor: Valid

--- Flash Devices Found ---
ID:0xEF6019 Size: 32768KB (262144Kb)


Error 167: Protected Range Registers are currently set by BIOS, preventing flash access.
Please contact the target system BIOS vendor for an option to disable
Protected Range Registers.

FPT Operation Failed.

Try read :

https://www.badcaps.net/forum/troubl...21#post1622421

https://www.badcaps.net/forum/troubl...ools#post91555

[hotgly]

Try read :

https://www.badcaps.net/forum/troubl...21#post1622421

https://www.badcaps.net/forum/troubl...ools#post91555

Thanks for reply. I am sorry but with my limited knowledge, I cannot make a clue from reading the posts.
Any further help/directions are appreciated!