I have recently purchased a Lenovo ThinkBook Plus Gen4 Twist with Dual Screen. Here are the links for the product information:
ThinkBook Plus Gen 4 (13″ Intel) | 13.3″ & 12″ Dual-Screen 2-in-1 Business Laptop | Lenovo UK
However, somehow the serial number and the product name is no longer showing under the BIOS, Windows 11 or Lenovo Vantage.
Strangely the laptop's under cover does not show any information about the Make, Model, Type or Serial Number (No sign of tampering but no labels etc...). I am not sure what to do.
I do not have access to the original box but have requested these from the seller on a online marketplace in the USA and hoping that they can help me.
It seems like this is a common issue. I never thought a laptop would ever wipe off such data from the bios or other system functions.
Before I make contact with Lenovo, I would like to know if anyone could assist me in finding a way to restore this information possibly using the integrated components such as the MAC id or other information.
Any thoughts or assistance/tools to get this issue resolved would be appreciated.
Thank you!
ThinkBook Plus Gen 4 (13″ Intel) | 13.3″ & 12″ Dual-Screen 2-in-1 Business Laptop | Lenovo UK
However, somehow the serial number and the product name is no longer showing under the BIOS, Windows 11 or Lenovo Vantage.
Strangely the laptop's under cover does not show any information about the Make, Model, Type or Serial Number (No sign of tampering but no labels etc...). I am not sure what to do.
I do not have access to the original box but have requested these from the seller on a online marketplace in the USA and hoping that they can help me.
It seems like this is a common issue. I never thought a laptop would ever wipe off such data from the bios or other system functions.
Before I make contact with Lenovo, I would like to know if anyone could assist me in finding a way to restore this information possibly using the integrated components such as the MAC id or other information.
Any thoughts or assistance/tools to get this issue resolved would be appreciated.
Thank you!