Another Dell XPS M1730 with failed GPU, but this one is different.

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  • Th3_uN1Qu3
    Believe in
    • Jul 2010
    • 6031
    • Romania

    #1

    Another Dell XPS M1730 with failed GPU, but this one is different.

    Got this beast to look at from a friend of mine. As opposed to the one he gave me last year (the one that turned out to have a bad GPU connector out of all things), this one is the "big one". It's got the 8800M GTX SLI.

    Story goes like this. He found it for a good price and bought it to part it out. All the lights went on but no video.

    Someone from a different town got interested in the motherboard. The motherboard was sold. It came back as not working... And it didn't work indeed. Now it turned on for a few seconds and then turned off. Only the power LED lit up, and the keyboard backlight gave a brief flash. If turned on holding the Fn key down (diagnostics mode), it displayed the "no CPU" code on the num/caps/scroll leds.

    Everything had power, so i suspected the BIOS. Indeed, the BIOS chip was completely fried, so i programmed another one and soldered it in. I asked my friend whether he disassembled the laptop on a blanket and he said yes... Something he shouldn't do in the future.

    After replacing the BIOS chip, it now showed some more signs of life, with the board flashing the appropriate codes when the CPU, GPU or RAM were removed. But the other lights still didn't come on, and it still shut down after a few seconds.

    The guy who sent it back said he tried a lot of different CPUs and RAM and the board still didn't work (with the BIOS chip fried entirely, no small wonder). On this board, the Northbridge is located right above the RAM slots, and this being an odd-shaped board, the NB is quite close to the edge. My nose said that NB had unsoldered due to flexing. My nose was right... One reflow later, we have all the lights coming on. Yay.

    Of course, that left the original issue - no video. So my attention went to the video card. The board had been messed around with and is kinda discolored. But the only chip that had its epoxy removed (but it wasn't actually reballed, as i found out later), was the SLI bridge chip. The GPUs didn't look like they were touched. I reflowed all three to make sure, but still no go.

    Now, this has the 8800M GTX which is G92-720-A2. This chip shouldn't be defective, right? The datecode of the GPUs is 2010 - by that time, nVidia had already gotten their act together, so why would they fail... This card had likely been replaced at least once under warranty, the GPUs are just too new.

    But there is one other chip on the board, and that's that little bugger of a SLI bridge.... and guess the datecode on it... beginning of 2008. Bingo. I took the bridge chip off, cleaned it, and gave it some "special treatment" before reballing it and putting it back on. "Special treatment" means covering everything but the die, and getting the die really, really hot. This does seem to bring some chips back from the dead, at least for long enough for you to be 100% sure of the fault.

    Put it back on, re-installed the card, hit the power button, and.... "DELL" said the screen. It worked for long enough for me to be able to get in the BIOS and look at some stuff. It seems that both GPUs are initialized, as it reports video memory as 1024MB. The 8800M GTX SLI has 512MB for each GPU. Screen stopped responding a couple minutes later. Turned off and back on it works for shorter and shorter periods of time, until it doesn't display anything again, and needs to be left turned off for a while.

    So the bad news? The bridge chip is buggered. The good news? It's dirt cheap. http://www.ebay.com/itm/Brand-New-NV...item2a1c85410a

    Guess nVidia had some old stock left they wanted to monetize. So hey, why not sell it to Dell? Shame on them, this would have been a reliable GPU otherwise. But this also means that i'm getting a laptop that is powerful even by nowadays standards, for peanuts. Yes, i may get to keep this beast.
    Last edited by Th3_uN1Qu3; 05-02-2014, 07:45 PM.
    Originally posted by PeteS in CA
    Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
    A working TV? How boring!
  • dj_ricoh
    Badcaps Legend
    • Jan 2013
    • 2073
    • uk

    #2
    Re: Another Dell XPS M1730 with failed GPU, but this one is different.

    A good Th3_uN1Qu3 story!
    Respect!

    one Q: i`m window shoping for a cheap oscilloscope.
    How did you know the Bios chip was dead?
    The oscil helps? i don`t even know how to use it so ...
    Last edited by dj_ricoh; 05-03-2014, 01:00 AM.
    Just cook it! It's already broken.

    Comment

    • Th3_uN1Qu3
      Believe in
      • Jul 2010
      • 6031
      • Romania

      #3
      Re: Another Dell XPS M1730 with failed GPU, but this one is different.

      Originally posted by dj_ricoh
      How did you know the Bios chip was dead?
      Put it on the programmer to try to reflash it and it didn't even register as anything. It was open circuit.

      For the oscilloscope, i don't think i've ever used one when troubleshooting a laptop. A multimeter with 20MHz or higher frequency measurement is enough, you need to know whether the 14.318MHz crystal is oscillating and that's about it.

      MAYBE you could use the scope if the clock generator has a fault, but this rarely happens, if ever. But it's good to have one on your bench for other stuff, especially power supplies and amplifiers.
      Originally posted by PeteS in CA
      Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
      A working TV? How boring!

      Comment

      • atsio
        Badcaps Veteran
        • Oct 2013
        • 819
        • Greece

        #4
        Re: Another Dell XPS M1730 with failed GPU, but this one is different.

        And how can you test situations like this with a multimeter?
        Attached Files

        Comment

        • Th3_uN1Qu3
          Believe in
          • Jul 2010
          • 6031
          • Romania

          #5
          Re: Another Dell XPS M1730 with failed GPU, but this one is different.

          A digital scope like that is outside the price range of most hobbyists or small shops, so the point is moot.
          Originally posted by PeteS in CA
          Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
          A working TV? How boring!

          Comment

          • atsio
            Badcaps Veteran
            • Oct 2013
            • 819
            • Greece

            #6
            Re: Another Dell XPS M1730 with failed GPU, but this one is different.

            So, you are just guessing and god help.

            Comment

            • dj_ricoh
              Badcaps Legend
              • Jan 2013
              • 2073
              • uk

              #7
              Re: Another Dell XPS M1730 with failed GPU, but this one is different.

              Originally posted by atsio
              And how can you test situations like this with a multimeter?
              wow!
              i wanna know that!
              whats that? signal generated from cpu ? gpu?
              can i do that with a normal cheap one?


              p.s. do you have the whole file? looks awesome.
              Last edited by dj_ricoh; 05-04-2014, 12:34 AM.
              Just cook it! It's already broken.

              Comment

              • lezsimply
                The Wanderer
                • Jan 2013
                • 645
                • Philippines

                #8
                Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                I have a friend who used oscilloscope to find fault in NB, SB, SIO, clock and LVDS connection. I don't know how he does it but its kinda accurate. I wanted to learn from him but his too busy to teach me. He told me to get one coz it will help me in many different ways.

                Comment

                • atsio
                  Badcaps Veteran
                  • Oct 2013
                  • 819
                  • Greece

                  #9
                  Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                  These are from an Inventec power sequence presentation. They just point that by checking those signals for strength and timming (usually there is a page in most schematics for signal timming) you can see which IC is faulty. Also for most ICs in their datasheets you can find info you can check with an oscilloscope.
                  Last edited by atsio; 05-04-2014, 01:43 AM.

                  Comment

                  • dellxps15
                    Badcaps Legend
                    • Feb 2014
                    • 1588
                    • italy

                    #10
                    Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                    i was always looking for a m1730 notebook as i love that big xps, but never found one at a cheap price. major problem are vga that get damaged (some has poor 8700 sli ( and i dont consider that model) and some has 9800gt sli wich is the best, but hard to find new revision of that bga.

                    never thouth the sli controller could get in trouble too....

                    as far i want to buy one then i consider the new l702x that costs similar, more power and more durability, even if it's not the old xps style

                    good work for the repair

                    Comment

                    • Th3_uN1Qu3
                      Believe in
                      • Jul 2010
                      • 6031
                      • Romania

                      #11
                      Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                      Originally posted by atsio
                      So, you are just guessing and god help.
                      You could say that. You tend to learn them by heart after you've done a lot of them.

                      I would love to own such a scope and pinpoint the damaged parts more easily, but around here you're lucky to turn in any profits higher than $30 on a repair, and 80% of that gets spent on living costs.

                      Note that i said $30 a repair, not $30 a day, as there are many, many days when there's nothing to do, and i go home with $2-$5 at the end of the day. Making this little money, i could buy a proper digital scope in an year or two maybe...

                      I have two analog scopes, but for one-shot signals like you have shown, they are useless.

                      Originally posted by atsio
                      These are from an Inventec power sequence presentation. They just point that by checking those signals for strength and timming (usually there is a page in most schematics for signal timming) you can see which IC is faulty. Also for most ICs in their datasheets you can find info you can check with an oscilloscope.
                      There SHOULD be a page in most schematics. A lot of them don't have it...

                      Originally posted by dellxps15
                      i was always looking for a m1730 notebook as i love that big xps, but never found one at a cheap price. major problem are vga that get damaged (some has poor 8700 sli ( and i dont consider that model) and some has 9800gt sli wich is the best, but hard to find new revision of that bga.
                      There are also some with the 9800GTX SLI, but those are very rare.

                      Originally posted by dellxps15
                      inever thouth the sli controller could get in trouble too....

                      good work for the repair
                      I believe the ONLY thing wrong with the 8800 and 9800 SLI in this model is the bridge, as the G92 core does not suffer from the bumpgate defect.
                      The SLI bridge is on order and will take a while to ship from China. I'll update you once it arrives.
                      Originally posted by PeteS in CA
                      Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                      A working TV? How boring!

                      Comment

                      • Francisco.s
                        Badcaps Veteran
                        • Jan 2013
                        • 686
                        • Spain

                        #12
                        Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                        Originally posted by atsio
                        These are from an Inventec power sequence presentation. They just point that by checking those signals for strength and timming (usually there is a page in most schematics for signal timming) you can see which IC is faulty. Also for most ICs in their datasheets you can find info you can check with an oscilloscope.
                        Could you share that document?.
                        It seems very interesting.
                        Thanks in advance.
                        Last edited by Francisco.s; 05-04-2014, 09:42 AM.

                        Comment

                        • mockingbird
                          Badcaps Legend
                          • Dec 2008
                          • 5484
                          • -

                          #13
                          Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                          Originally posted by Th3_uN1Qu3
                          Now, this has the 8800M GTX which is G92-720-A2. This chip shouldn't be defective, right?
                          According to what I've read, nVidia never completely fixed the issue (Untill Fermi)... Either they used the proper eutectic leads with the wrong underfill, or vice versa, it didn't really matter. The chips were not designed properly (As in, the architecture was faulty in that "bumps" were not placed properly in the lithography, so heat did not dissipate properly). The later revisions might last longer, but that's wither because of the eutectic leads or the proper underfill.
                          "Special treatment" means covering everything but the die, and getting the die really, really hot. This does seem to bring some chips back from the dead, at least for long enough for you to be 100% sure of the fault.
                          Chips that come back to life after the "special treatment" are chips that have none-eutectic leads. When you heat up the die, you bond the die leads together again. The only way to ensure the chip lasts is to make sure the chip doesn't cycle between diametrically opposing temperatures.

                          Chips that don't come back to life have physically defective dies because of an improper undefill used by nVidia which was not designed for the degree of heat they put out. It woudn't become soft enough during high temperatures and the die wasn'y able to 'float', causing internal damage.

                          Comment

                          • Th3_uN1Qu3
                            Believe in
                            • Jul 2010
                            • 6031
                            • Romania

                            #14
                            Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                            I think i've read all the leaked nvidia docs, press articles about the whole bumpgate issue, and then some...

                            Apart from the underfill issue there is another, more basic one, which nvidia seems to have made a habit out of. They lied about the chips' TDP, which caused undersized cooling solutions to be built into the laptops. That exacerbated the problem caused by the incorrect bump and underfill materials.

                            As the much lower failure rate of desktop video cards proves (except those with passive cooling which failed in large numbers), better cooling helped the chips survive their useful life.
                            Last edited by Th3_uN1Qu3; 05-05-2014, 04:52 AM.
                            Originally posted by PeteS in CA
                            Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                            A working TV? How boring!

                            Comment

                            • lezsimply
                              The Wanderer
                              • Jan 2013
                              • 645
                              • Philippines

                              #15
                              Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                              Just want to know guys, if you reflow a gpu do you remove the glue around the chip?

                              Comment

                              • Th3_uN1Qu3
                                Believe in
                                • Jul 2010
                                • 6031
                                • Romania

                                #16
                                Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                                Depends what chip it is and what kind of glue it has. If it just has a few dots of black stuff, you can leave that in place when reflowing. If it's got the red epoxy all around, it's best to remove it.
                                Originally posted by PeteS in CA
                                Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                                A working TV? How boring!

                                Comment

                                • lezsimply
                                  The Wanderer
                                  • Jan 2013
                                  • 645
                                  • Philippines

                                  #17
                                  Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                                  I always encounter the red and white ones, black not too often. Thanks unique

                                  Comment

                                  • Th3_uN1Qu3
                                    Believe in
                                    • Jul 2010
                                    • 6031
                                    • Romania

                                    #18
                                    Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                                    The white stuff usually not even reaches the underside of the chip.
                                    Originally posted by PeteS in CA
                                    Remember that by the time consequences of a short-sighted decision are experienced, the idiot who made the bad decision may have already been promoted or moved on to a better job at another company.
                                    A working TV? How boring!

                                    Comment

                                    • tomodachi
                                      Badcaps Veteran
                                      • Apr 2012
                                      • 602
                                      • Turkey

                                      #19
                                      Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                                      it sucks when you clean red one and still some left under the gpu which you can't remove. they cost me lot a few times back in the days.
                                      Last edited by tomodachi; 05-13-2014, 10:47 AM.

                                      Comment

                                      • loser18
                                        Badcaps Veteran
                                        • Nov 2013
                                        • 274
                                        • UK

                                        #20
                                        Re: Another Dell XPS M1730 with failed GPU, but this one is different.

                                        Originally posted by tomodachi
                                        it sucks when you clean red one and still some left under the gpu which you can't remove. they cost me lot a few times back in the days.
                                        You can remove almost every epoxy in one piece...I'm using heatgun 90-120C & pull off the chip underneath with fine tweezers...2 minutes - job done You can also buy some epoxy remover, but that one didn't prove to do its job...Only using it on iPhones+hot air, cause that black stuff is really hardcore...

                                        Comment

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