Apple macbook - How to remove Dynatrace software? - Badcaps

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ktmmotocross

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Join Date: Feb 2014

Posts: 3609

Country: slovakia
#1

Apple macbook - How to remove Dynatrace software?

09-28-2023, 11:05 PM

Hello.
Have apple macbook pro that have some controlling software on it Dynatrace. Reinstall not help as this software self install again. So how to remove this software?
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kevingill

Senior Member

Join Date: Jun 2013

Posts: 152

Country: England
#2

09-29-2023, 01:15 AM

Re: Apple macbook - How to remove Dynatrace software?

Which model are we talking about here?
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ktmmotocross

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#3

09-30-2023, 10:45 AM

Re: Apple macbook - How to remove Dynatrace software?

Originally posted by kevingill

which model are we talking about here?

a2141 emc3347
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kevingill

Senior Member

Join Date: Jun 2013

Posts: 152

Country: England
#4

09-30-2023, 11:42 AM

Re: Apple macbook - How to remove Dynatrace software?

Have you tried wiping the drive and re-installing from a USB stick?
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Stephen

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Join Date: Apr 2020

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Country: United States
#5

09-30-2023, 12:54 PM

Re: Apple macbook - How to remove Dynatrace software?

This is an MDM lock which will require changing of the serial or contacting the company to remove the lock.

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ktmmotocross

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#6

09-30-2023, 11:28 PM

Re: Apple macbook - How to remove Dynatrace software?

Originally posted by Stephen

This is an MDM lock which will require changing of the serial or contacting the company to remove the lock.

changind serial can be, but what to tell that company?
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Stephen

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Join Date: Apr 2020

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Country: United States
#7

10-01-2023, 05:31 PM

Re: Apple macbook - How to remove Dynatrace software?

Changing serial changes a serial. MDM gets removed once you do that.

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ktmmotocross

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Country: slovakia
#8

10-01-2023, 11:25 PM

Re: Apple macbook - How to remove Dynatrace software?

can be serial changed by bios editing? did changing serial make any other problems?
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Stephen

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Join Date: Apr 2020

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Country: United States
#9

10-02-2023, 09:36 PM

Re: Apple macbook - How to remove Dynatrace software?

No. There is no bios editing on T2 Macs...

you must desolder the ROM Chip off the board and then program it with a different serial with a programer tool while the chip is connected to the tool. This requires soldering skills and there is no other way of changing serials on T2 machines except this way for now.

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