HP Motherboard - BCU Tool access denied

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  • Jenzo
    Senior Member
    • Jul 2019
    • 135
    • Belgium
    #1

    HP Motherboard - BCU Tool access denied

    Hi everyone, I replaced a customers HP desktop's motherboard, first time ever replacing the full motherboard.
    After replacement, when booting up I get the message "Invalid or missing product information" etc, I'll include a picture. When entering the pc will just boot fine, but this doesn't look too professional towards the customer.

    With the help of Google I found out I have to use the Bios Configuration Tool to re-tattoo the serial and such back onto the motherboard, but when I want to do so trough the CMD I get errors saying "access denied". Anyone any experience with this? Thanx in advance!

    This is the video I was following: https://www.youtube.com/watch?v=-GrAg5KXEY4
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    • petehall347
      Badcaps Legend
      • Jan 2015
      • 4422
      • United Kingdom
      #2
      Re: HP Motherboard - BCU Tool access denied

      https://www.youtube.com/watch?v=es_7skyo88w

        Comment

        • volinakis
          Badcaps Legend
          • Jan 2021
          • 2610
          • N/A
          #3
          Re: HP Motherboard - BCU Tool access denied

          Originally posted by Jenzo
          Hi everyone, I replaced a customers HP desktop's motherboard, first time ever replacing the full motherboard.
          After replacement, when booting up I get the message "Invalid or missing product information" etc, I'll include a picture. When entering the pc will just boot fine, but this doesn't look too professional towards the customer.

          With the help of Google I found out I have to use the Bios Configuration Tool to re-tattoo the serial and such back onto the motherboard, but when I want to do so trough the CMD I get errors saying "access denied". Anyone any experience with this? Thanx in advance!

          This is the video I was following: https://www.youtube.com/watch?v=-GrAg5KXEY4
          check if you have in Main tab "set machine unique data"
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            Comment

            • Jenzo
              Senior Member
              • Jul 2019
              • 135
              • Belgium
              #4
              Re: HP Motherboard - BCU Tool access denied

              Originally posted by volinakis
              check if you have in Main tab "set machine unique data"
              What main tab do you exactly mean?

                Comment

                • Jenzo
                  Senior Member
                  • Jul 2019
                  • 135
                  • Belgium
                  #5
                  Re: HP Motherboard - BCU Tool access denied

                  Can I transfer the bios chip to solve this btw?

                    Comment

                    • volinakis
                      Badcaps Legend
                      • Jan 2021
                      • 2610
                      • N/A
                      #6
                      Re: HP Motherboard - BCU Tool access denied

                      Originally posted by Jenzo
                      Can I transfer the bios chip to solve this btw?
                      bios setup MAIN tab.
                      Last edited by volinakis; 07-21-2023, 03:43 PM.
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                        Comment

                        • SMDFlea
                          Super Moderator
                          • Jan 2018
                          • 20279
                          • UK
                          #7
                          Re: HP Motherboard - BCU Tool access denied

                          Originally posted by volinakis
                          bios setup MAIN tab.
                          The OP hasn`t mentioned the model number.. ,we could check if there`s an Interactive BIOS simulator ,and post screenshots.
                          .
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                            Comment

                            • SMDFlea
                              Super Moderator
                              • Jan 2018
                              • 20279
                              • UK
                              #8
                              Re: HP Motherboard - BCU Tool access denied

                              Originally posted by Jenzo
                              Can I transfer the bios chip to solve this btw?
                              If you transfered the bios chip then you would still have to tattoo it,also the ME firmware would need cleaning if its an Intel model.
                              Last edited by SMDFlea; 07-24-2023, 02:02 PM.
                              All donations to badcaps are welcome, click on this link to donate. Thanks to all supporters

                                Comment

                                • Jenzo
                                  Senior Member
                                  • Jul 2019
                                  • 135
                                  • Belgium
                                  #9
                                  Re: HP Motherboard - BCU Tool access denied

                                  Hey, sorry for the late reply on this but I got the BCU tool to work in the end. Thank you everyone for the help!

                                    Comment

                                    • hpboy
                                      Member
                                      • Jan 2021
                                      • 36
                                      • UK
                                      #10
                                      Hi Jenzo - I have hte same Access Denied issue - how did you fix this please? I cannot even enable/disable MPM mode as each time it reports Error Code 6 - Access Denied

                                        Comment

                                        • Jenzo
                                          #10.1
                                          Jenzo commented
                                          12-27-2023, 08:06 AM
                                          Editing a comment
                                          Hey, I'm very sorry but I can't really remember. I just kept messing around with it until it worked.
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