supra smart tv stuck on unfortunately android.process.media has stop

[elpiko]

hi i have a supra smart tv stuck on unfortunately android.process.media has stop. it shows this as soon as the tv start and only thing you can do is press ok but bring up the same message its completely stuck.

normally some well know brand tv you could go to factory reset by pressing volume down and power on startup do go to recovery mode. but this one can find anything.

anyone knows how to do a hard reset on IT . model is SUPRA SLED43CFHDSM1606.

[dick_barton]

Re: supra smart tv stuck on unfortunately android.process.media has stop

Can you reload the firmware. Perhaps this site may be helpful.
https://www.kazmielecom.com/2018/10/...-download.html

[elpiko]

Re: supra smart tv stuck on unfortunately android.process.media has stop

ok ill tried that. ive open it up just to confirm it has the same model board .

but i see two file for supra, one supra dubai and the other doesnt have anything how to know which one is it?

[dick_barton]

Re: supra smart tv stuck on unfortunately android.process.media has stop

Sorry I cant help with this one. I've no idea which would be the correct one.

[elpiko]

Re: supra smart tv stuck on unfortunately android.process.media has stop

hi the tv is working again. thanks a lot. it seems that these Chinese tv doesn't come with a recovery mode like other branded tv.

[dick_barton]

Re: supra smart tv stuck on unfortunately android.process.media has stop

Would you like to share the solution?

[elpiko]

Re: supra smart tv stuck on unfortunately android.process.media has stop

I downloaded the correct supra firmware from the site provided https://www.kazmielecom.com/2018/10/...-download.html . on the board i found the info to which firmware i needed to download

1.extract the Ctvupgrade.bin file to a usb drive after download
2.connected the usb drive to the tv and power it up
3. you will get a blue screen software updating after update is finished the tv will shut down
4. remove usb drive and power up tv again it will take a while to load then should take you to a welcome setup wizard

then thats it new again

[ramondo]

Re: supra smart tv stuck on unfortunately android.process.media has stop

Thank You for providing solution and instructions.

[Thiwanka]

Re: supra smart tv stuck on unfortunately android.process.media has stop

I downloaded the correct supra firmware from the site provided https://www.kazmielecom.com/2018/10/...-download.html . on the board i found the info to which firmware i needed to download

1.extract the Ctvupgrade.bin file to a usb drive after download
2.connected the usb drive to the tv and power it up
3. you will get a blue screen software updating after update is finished the tv will shut down
4. remove usb drive and power up tv again it will take a while to load then should take you to a welcome setup wizard

then thats it new again

how to come recovery mode ?

[Thiwanka]

Re: supra smart tv stuck on unfortunately android.process.media has stop

You find the how to recovery mode on this tv ? please let know how to fix. thank you..

[moabah]

Re: supra smart tv stuck on unfortunately android.process.media has stop

I downloaded the correct supra firmware from the site provided https://www.kazmielecom.com/2018/10/...-download.html . on the board i found the info to which firmware i needed to download

1.extract the Ctvupgrade.bin file to a usb drive after download
2.connected the usb drive to the tv and power it up
3. you will get a blue screen software updating after update is finished the tv will shut down
4. remove usb drive and power up tv again it will take a while to load then should take you to a welcome setup wizard

then thats it new again

hi i cant download the supra firmware can you send the file by email pls
my email is mosbah@emroc.ae thankyou