Keeping wireless configuration sheets for clients on file?

[japlytic]

I found that some of my clients I deal with are older and tend to be forgetful, despite me issuing a wireless network configuration sheet (printed and a Word file) with prominent words "Please keep this information in a safe and secure place", and at times, needing this information to change a setting on the wireless network.

IGT, a gaming machine manufacturer, keeps casino and venue configurations on file in case reconfiguration of the casino or venue is required, to reduce time and costs.

Should I keep wireless network configuration information for my clients on file?

(If the client finds out someone broke into their wireless network (which I secure best as possible, including the configuration password), they would go after me)

[t.j.]

Re: Keeping wireless configuration sheets for clients on file?

no they cant if you have info secured an there have been no security breaches on your end! yes keep a record! i have for years! citing same reasoning, most me clientele old an iffy in the brain! make sure they know ya have it! if they forget they can call on you an send ya yummies in the holidays seasons!

[999999999]

Re: Keeping wireless configuration sheets for clients on file?

Having this info on file makes you no more vulnerable to accusations than the fact that you set it up originally, so yes it's a good idea to keep a file with that info.

For some of my clients I even maintain a full system partition backup... for all I know it might have all their banking data, every email they ever wrote, etc, etc. I don't know, I respect their privacy and destroy data on any media or drive that I retire.

[Gariarto]

Re: Keeping wireless configuration sheets for clients on file?

I keep that customer info on an encrypted flash drive AND on the customers PC. It's a pain when they can't tell you an access password or other detail you need to complete your work.
Oh the hours I must have accumulated sitting and waiting for disorganized and forgetful clients, while they rummage through drawers etc reading every scribbled scrap of paper they had to hand at the time of original setup. I tell myself "Its all the same price, right !?"
I asked my lawyer years ago and he said if I had taken "reasonable measures" to secure the data AND had customer consent I was safe.

[Gariarto]

Re: Keeping wireless configuration sheets for clients on file?

For some of my clients I even maintain a full system partition backup... for all I know it might have all their banking data, every email they ever wrote, etc, etc. I don't know, I respect their privacy and destroy data on any media or drive that I retire.

I do this for a few such as law offices and police stations but it always stays onsite on external drives. They'd have me hung drawn and quartered if I took anything offsite !

[slackwarerobert]

Re: Keeping wireless configuration sheets for clients on file?

Back in my real paranoid days, I would stripe a pair of cd's with encrypted data.
You need to hack the password to load the driver as well as have the proper cd in the proper drive, then you can start hacking the password on the files system itself.
Have several clients hate my password system, they don't like typing 40+ characters. But I point out, it wont be hacked, and you don't need it except for maintenance anyways.
Most clients don't mind a secure offsite copy. Once you show them how safe the offsite copy is anyways.