Samsung UE48J6300AK

[jasonr2000]

hi guys


everything was fine with my tv when I went to bed last night and work this morning

I got back home and turned the tv on tonight


and discovered half the screen has cracked :-(


as you can imagine im very unhappy about this


anybody know what caused this ?


photo's to follow

[Andrew F. Ali]

Re: Samsung UE48J6300AK

Probably it fell and someone forgot to tell you??

[tvtimmy]

Re: Samsung UE48J6300AK

Do you have children? Is one of them named "Not Me"?

[jasonr2000]

Re: Samsung UE48J6300AK

hi guys sorry its a slow reply,


ive attached two pics of the screen


and I live on my own so I highly doubt it fell over or anything


thanks

Jason

[Andrew F. Ali]

Re: Samsung UE48J6300AK

Cracked screen for sure. Liquid if flowing out/between the glass sheets. This could only happen if the screen was subject to a blow or was bent and cracked. A screen jost does not crack on its own.....Unless you have ghosts in the house.....

[jasonr2000]

Re: Samsung UE48J6300AK

I wish I could say this was the case guys but ive not touched the tv since ive had it on my wall except for cleaning the screen once a month if that,


so this is an odd one that it would crack itself

thanks again

[diif]

Re: Samsung UE48J6300AK

Samsung curved screens do crack on their own. Plenty of stories on the net. The curved panel obviously has stress in it. Getting Samsung to admit it though......

[jasonr2000]

Re: Samsung UE48J6300AK

now see Ive seen a few people say this is the case


but I dunno what to do next

[diif]

Re: Samsung UE48J6300AK

You could try an email to Samsung, but I imagine the response will be the same as others.
You could also try and claim off your house insurance if you have accidental damage but that will harm future premiums.
Only other option is take the hit and never buy a curved screen again.

[jasonr2000]

Re: Samsung UE48J6300AK

Im going to email samsung first but i have got home insurance lucky enough that will cover this its just a shame as the tv is only 6 months old


I wont be getting another curved tv thats for sure

Thanks

[Andrew F. Ali]

Re: Samsung UE48J6300AK

I did not know about the stress in the bezel thing that can crack a curved screen on these curved Samsung TVs. Well then yes it did crack on its own and probably amplified the stress as it is hanging from the wall.

[jasonr2000]

Re: Samsung UE48J6300AK

Its just nuts how after 6 months the screen would crack on its own they dont tell you this when you buy the tv's

[jasonr2000]

Re: Samsung UE48J6300AK

hi guys just an update for you all

samsung are saying that its been damaged even tho ive argued with them that it hasn't,

and ive stated there is loads of people online having the same issue as me

so ive contacted my insurance company today and awaiting there diagnostics

thanks

[Andrew F. Ali]

Re: Samsung UE48J6300AK

Thanks....Keep us posted.....

[jasonr2000]

Re: Samsung UE48J6300AK

hi guys my insurance came back to me and offered me a replacement TV as the set was damaged beyond economical repair,

although I'm sure they could have replaced the screen,

so guys any suggestions on what to go for ? I'm in the uk :-)

thanks

[budm]

Re: Samsung UE48J6300AK

No more curve screen for sure.

[jasonr2000]

Re: Samsung UE48J6300AK

ok thanks budm :-)

what features should I go for ?


I like the smart side of things but do I go for 4K ?

and what about software do I have an android one ?

thanks