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Old 09-19-2022, 03:28 PM   #1
L3git
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Default HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head”)

Hi all, first I’d like to say thank you for taking the time out of your day to help me. So I have this HP Officejet Pro 8620 Printer that doesn’t want to print at all. Once I turned the printer on I’m given this message “the print head appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013.” I was wondering if it’s still worth repairing and if so what can I do to fix it? I’ve attached pictures of the message and the printer itself. Thank you again!
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File Type: jpg 0A21C806-0FC2-4759-9A2F-6134F5A9E785.jpg (380.2 KB, 5 views)
File Type: jpg B1D9147E-5DF1-4A29-817E-EDB46BAC424D.jpg (325.9 KB, 5 views)
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Old 09-19-2022, 05:56 PM   #2
diif
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Default Re: HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head

Have you tried the steps here ?
https://support.hp.com/us-en/product...ment/c04100778
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Old 09-19-2022, 06:29 PM   #3
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Default Re: HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head

instructions that dont require cookies .. https://www.printerfixes.com/how-to-...de-0xc19a0013/
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Old 09-21-2022, 04:48 AM   #4
CapLeaker
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Default Re: HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head

You have to take the print head off, disassemble, clean, maybe even resolder a couple of things. This is a very well known issue with these and many YouTube videos about it.
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Old 09-22-2022, 02:23 PM   #5
shovenose
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Default Re: HP Officejet Pro 8620 Printer (Doesn’t print due to “failed or missing print head

I had this problem and went through four print heads til I found one that worked but it would stop working after a while. Toss the printer.
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