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#21 |
I see dead caps
Join Date: Oct 2007
City & State: Hiding inside a plated-through hole
My Country: New Zealand
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 4,659
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![]() Where does it actually say that? Not saying you're wrong, but I don't recall actually reading that anywhere, mainly as I haven't returned a drive to WD before.
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"Tantalum for the brave, Solid Aluminium for the wise, Wet Electrolytic for the adventurous" -David VanHorn |
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#22 |
Badcaps Veteran
Join Date: Dec 2008
Posts: 5,106
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![]() They have no legal ability to do so. You purchase something, it needs to be repaired, you send it in for a repair, and now your warranty is shortened to 90 days after the replacement was issued? Where's the logic behind that?!
HP has a policy that you get an additional 90 days after a repair or replacement, so that even if you RMA the item a day before the warranty is up, you have an additional 90 days after receiving the replacement. Maybe you are thinking of that...
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#23 |
Super Moderator
Join Date: Nov 2003
City & State: dayton ohio
My Country: U.S.A!
Line Voltage: 12vdc,120/240vac,480vac 3ph on my bench
I'm a: Professional Tech
Posts: 8,294
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![]() or the warranty database needs to refresh with updated data for your drive.
had brand new seagate drives of a just introduced model that were not in the warranty lookup.when i called the csr stated these were just shipped a few days before and it took a few days to update. yes i had a doa. |
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#24 |
I see dead caps
Join Date: Oct 2007
City & State: Hiding inside a plated-through hole
My Country: New Zealand
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 4,659
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![]() From the point of view of making more profit it is logical, although you are right, it doesn't really make sense, I must have been thinking of something else.
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#25 | |
Badcaps Veteran
Join Date: Dec 2008
Posts: 5,106
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![]() Ok, this clears things up. A link I found on a thread about this exact topic on their forum:
http://wdc.custhelp.com/app/answers/detail/a_id/1058 Quote:
Now to check if I can get a replacement for that nearly brand new Caviar Blue I got out of an Acer where the customer couldn't wait for the RMA so he just paid for a new drive (Another Caviar Blue - yea yea I know... But WD is still the most consistent in my opinion). |
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#26 |
I see dead caps
Join Date: Oct 2007
City & State: Hiding inside a plated-through hole
My Country: New Zealand
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 4,659
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![]() I tried to RMA a drive that came from a Seagate NAS, they refused saying taking it out voided the warranty.
WD will probably tell you to take it back to Acer. |
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#27 | |
Comp Technician
Join Date: Dec 2012
City & State: Boracay Island
My Country: philippines
I'm a: Knowledge Seeker
Posts: 44
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#28 |
Comp Technician
Join Date: Dec 2012
City & State: Boracay Island
My Country: philippines
I'm a: Knowledge Seeker
Posts: 44
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![]() ive got a lot of costumers with WD hardrives and they most of the time have a lot of bad sectors.
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#29 |
Badcaps Veteran
Join Date: Sep 2010
City & State: Jefferson
My Country: LAMBDA SOND
Line Voltage: 120VAC 60Hz
I'm a: Hardcore Geek
Posts: 1,147
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![]() I just put a 1 TB SAMSUNG FAILPOINT in my 2006 MacBook, Wish me luck
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#30 |
Solder Sloth
Join Date: Nov 2012
City & State: CO
My Country: USA
Line Voltage: 120VAC 60Hz
I'm a: Hobbyist Tech
Posts: 5,300
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![]() I've had too many hard drives die or become too unreliable to use on me. Yes these are all my own disks, not a company or anything... These are the ones I can think of, off the top of my head, there are more...
A lot of these are estimated POH. My current record for power on hours is around 70K and it's still working (120G Maxtor). I really should replace it, it's part of a RAID5 though. 500G Hitachi - Ate as loss - 10000 POH - media failure 500G Hitachi - RMAed - 300 POH - Controller board failure 120G Maxtor - RMAed - 4000 POH - media failure 60G WD - Ate as loss - 20000 POH - Unreliable 30G Quantum - RMAed - 10 POH - bearing failure 20G Hitachi/IBM - Ate as loss - 10000 POH - unreliable/unknown failure 6.4G Maxtor - Ate as loss - est 8000 POH - unknown, then fried with a bad PSU during debug 2G WD - Spared - est 8000 POH - Unreliable (sometimes it works so I use it when needed) 400M Maxtor - Ate as loss - est 5000 POH - unknown failure 330M Seagate - ate as loss - est 6000 POH - killed with bad PSU ![]() 260M Seagate - ate as loss - est 6000 POH - unknown failure 40M WD - Ate as loss - est 6000 POH - bearing/media failure As seen I have all sorts of different HDDs die on me. I'm not going to use that as a reason to never buy a particular brand. They're all going to fail at some point - just get the one with the specs needed and BACKUP, BACKUP, BACKUP. Last edited by eccerr0r; 12-01-2012 at 11:55 AM.. |
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#31 |
Badcaps Veteran
Join Date: May 2011
City & State: Romania
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 3,720
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![]() I have these in my computer:
ST2000DL003-9VT166 (5YD0W48B) 14740 hours (2 tb drive, g*d knows what series) WDC WD1002FAEX-00Y9A0 (WD-WCAW30053135) 18272 hours (1 tb drive wd black) WDC WD20EARS-00MVWB0 (WD-WMAZA3290165) 14369 hours (2 tb , wd green i think) WDC WD4000AAKS-00YGA0 (WD-WCAS84337477) 37237 hours (400 gb, wd black) I actually upgraded the computer yesterday with new mb and cpu and memory so took advantage of that to snap some pics and clean the dust.. here you go Also had a WD Green 1TB that I shipped to the datacenter my servers are at, but I don't have any tool to see the smart info directly. (knock on wood) Maybe I was lucky, none of my drives have failed in the past, and I had a 640 GB seagate I sold, a 250 GB wd probably I gave to my sister... only a Maxtor 3.2 or 4.2 GB developed bad sectors after 1-2 years of usage. BUT my system usually runs 24/7, it's powered by a quality psu and kept at decent temperatures. Last edited by mariushm; 12-01-2012 at 12:26 PM.. |
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#32 |
Banned
Join Date: Dec 2011
City & State: Albany, Western Australia
Line Voltage: 230VAC 50Hz
Posts: 635
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![]() The 2TB Seagate is a Barracuda Green (3 x 667GB, 5900RPM).
In my experience heavier drives (for the same number of platters) are more reliable. The only (somewhat) recent drives I've used are Seagates, and only 1 out of 4 still works. My PC has that drive (ST31000528AS) for A/V (mostly backups of CDs and DVDs, as I'd trust any HDD except a 75GXP/60GXP or slimline Maxtor over them) and 2 x WD800JD-00LSA0 (1 system, 1 data). The backups are as ![]() ![]() |
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#33 |
Badcaps Veteran
Join Date: Dec 2008
Posts: 5,106
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![]() Be careful with the new Barracudas... They have head parking which can only be temporarily disabled (Resets on cold boot) with hdparm.
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#34 | |
I see dead caps
Join Date: Oct 2007
City & State: Hiding inside a plated-through hole
My Country: New Zealand
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 4,659
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![]() Quote:
I know a single unverified case is not proof of anything, but note also Seagate released a firmware update for these drives after much complaint from users - and the update only made the heads park in a quieter fashion. My intense speculation and tentative opinion is, the drives must park heads or somehow end up with bad sectors. Otherwise why did Seagate not just disable the 'feature' completely with the firmware update instead of slightly tweaking the noise? Makes me suspicious. In any case, time will tell. |
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#35 | |
Banned
Join Date: Dec 2011
City & State: Albany, Western Australia
Line Voltage: 230VAC 50Hz
Posts: 635
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![]() Quote:
![]() ![]() ![]() Also, the last two posts don't make sense. |
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#36 |
I see dead caps
Join Date: Oct 2007
City & State: Hiding inside a plated-through hole
My Country: New Zealand
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 4,659
|
![]() Are you saying my post doesn't make sense? Or the posts on Seagates forum?
I agree, mine could sound a bit far-fetched, but I am not stating it as fact. Just a guess and opinion. If parking the heads is unnecessary and users are complaining about it, why did the firmware update not disable the entire 'feature' completely, or at least provide a utility like WD did to let the user configure it themselves? They made the head parking feature, I'm sure they could get rid of it too. Haven't seen anyone yet who said they thought it was a good feature. Yet the feature is still there and Seagate refuse to answer whether or not disabling it via 3rd party software is "OK". I don't think that the conclusion of perhaps it has to be there for reliability purposes is senseless. It's not the first time a firmware-based feature has been used to extend the life of something with a design problem. Remember the IBM Deathstars? |
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#37 | ||
Banned
Join Date: Dec 2011
City & State: Albany, Western Australia
Line Voltage: 230VAC 50Hz
Posts: 635
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![]() Quote:
Quote:
EDIT: Maybe Seagate programmed the firmware to artificially increase the reallocated sector counter if third-party modifications are made. ![]() |
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#38 |
I see dead caps
Join Date: Oct 2007
City & State: Hiding inside a plated-through hole
My Country: New Zealand
Line Voltage: 230VAC 50Hz
I'm a: Hobbyist Tech
Posts: 4,659
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#39 |
Banned
Join Date: Dec 2011
City & State: Albany, Western Australia
Line Voltage: 230VAC 50Hz
Posts: 635
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![]() One of the posts I was referring to got deleted.
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#40 |
Badcaps Veteran
Join Date: Jan 2009
City & State: Edson, Alberta
My Country: Canada
I'm a: Hobbyist Tech
Posts: 741
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