Anyone use VOiP? Currently, we run a business. A long time ago, we got a free Google Voice number. This was great and we would use it solely for the business. Now the business has grown a bit and the Google Voice number is no longer becoming a viable option.
We cannot and probably never will be able to pass the caller ID name to the people we call from the Google Voice number. Google would have to pay to get names entered into a database that other companies pay access to for that info. I guess this isn't likely to happen. When we call someone, instead of them just seeing the Google Voice number, it'd look more professional if they saw our business name as well.
There's sometimes bugs with Google Voice. Sometimes hard to track bugs. Sometimes, I guess their service goes down. We can miss calls completely, lose business, etc.
We started looking into VOiP. Our cable modem from Time Warner Cable / Spectrum has some telephony stuff and looks like it might support VOiP. I started googling VOiP for small businesses but I see stuff where we pay companies monthly fees.
What exactly are these fees for? I'm wondering if I could just buy VOiP telephones and hook them to the cable modem and just use them that way. I don't really understand how it all works, I got the basics though. I'd imagine there'd have to be some sort of PBX system that gave the hold music, voice mailboxes, menu's for customers to push (enter 1 for blah), etc. Anyone have experience with this?
Thank you.
We cannot and probably never will be able to pass the caller ID name to the people we call from the Google Voice number. Google would have to pay to get names entered into a database that other companies pay access to for that info. I guess this isn't likely to happen. When we call someone, instead of them just seeing the Google Voice number, it'd look more professional if they saw our business name as well.
There's sometimes bugs with Google Voice. Sometimes hard to track bugs. Sometimes, I guess their service goes down. We can miss calls completely, lose business, etc.
We started looking into VOiP. Our cable modem from Time Warner Cable / Spectrum has some telephony stuff and looks like it might support VOiP. I started googling VOiP for small businesses but I see stuff where we pay companies monthly fees.
What exactly are these fees for? I'm wondering if I could just buy VOiP telephones and hook them to the cable modem and just use them that way. I don't really understand how it all works, I got the basics though. I'd imagine there'd have to be some sort of PBX system that gave the hold music, voice mailboxes, menu's for customers to push (enter 1 for blah), etc. Anyone have experience with this?
Thank you.
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